Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KINJAL PATEL

Manukau

Summary

Experienced Retail assistant Manager with a proven track record in leading teams, driving sales, and delivering exceptional customer service. Strong leadership and problem-solving skills combined with a passion for maximizing operational efficiency and improving customer satisfaction. Proficient in inventory management, staff development, and visual merchandising. Dedicated, motivated, and eager to contribute to a fast-paced retail environment. Most proud of successfully transforming an underperforming store
and receiving recognition for outstanding customer service.
Fluent in English, Hindi and Gujrati.

Overview

2026
2026
years of professional experience

Work History

Training - Network Support Technician

Cybercom Global Hospitality
  • Configuration of the network, Network devices configuration, Handling Customer service.

Customer Service Executive

BP Gas Station
  • Keeping the store clean & presentable for trading, Ensuring the shop floor is correctly replenished at all times, Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.

Seafood supervisor

PaknSave Silverdale
  • Creating and managing team schedules, Managing teamwork and assign work, Train new employees, Helping to resolve customer or other employees issues and disputes, Managing and orders the stock.

Assistant Manager

RODD AND GUNN
  • Managing retail operations, including cash, store operations, inventory, and shelf-life management, Train new employees with managing, motivating, and training the teams, Driving store-level, corporate, and bulk-order sales, Managing store assets and equipment, Executing and maintaining in-store visual merchandising, Resolving customer concerns in a diplomatic manner.
  • Analyzed inventory levels and implemented strategies to reduce shrinkage.
  • Coordinated visual merchandising efforts to align with seasonal promotions and brand standards.
  • Fostered a positive work environment through mentoring and team-building activities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Assistant Store Manager

Jacqui E
09.2024 - Current
  • Assisted in inventory management, ensuring stock levels met customer demands.
  • Trained new staff on store policies and procedures to enhance team efficiency.
  • Implemented visual merchandising standards to improve product presentation and sales appeal.
  • Monitored daily operations, identifying areas for process improvement and operational efficiency.
  • Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction.
  • Led team meetings to communicate goals, performance updates, and best practices for store operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Skills

  • Leadership qualities by leading the team by driving productivity and ach sales targets
  • Dealt with work in the appropriate order of importance, recognizes the work that is urgent
  • Accurately interpreted and responded to contentious customer queries Put customers at ease quickly by giving attention to their priority issues
  • Fluent Communication,Communicated among all team members to get maximum results Used questioning to confirm that information had been received
  • operation management, good with computer and other equipment systems

References

References available upon request.

Timeline

Assistant Store Manager

Jacqui E
09.2024 - Current

Training - Network Support Technician

Cybercom Global Hospitality

Customer Service Executive

BP Gas Station

Seafood supervisor

PaknSave Silverdale

Assistant Manager

RODD AND GUNN

Similar Profiles

CREATE PROFILE
KINJAL PATEL