Kira Maia Schmidt
Hamilton,WKO
Summary
Proactive and adaptive supervisor, skilled in online or in-person customer engagement and team supervision. I am able to resolve conflicts, as well as customer concerns. Able to delegate task management as well, in a positive and inclusive manner. I am ready to have a change in the work environment and expand my skill set with your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Supervisor
Woolworths
Rototuna, Hamilton
03.2024 - Current
- Implemented strategies to enhance online customer engagement and satisfaction.
- Resolved customer inquiries through various digital communication channels effectively.
- Assigned tasks, monitored progress, and provided feedback to online customer service staff.
- Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
- Resolved conflicts between customers and the online customer service team members as needed.
- I supervised my online team to ensure efficient order processing and customer service.
Delicatessen Assistant Manager
Woolworths
Bay Of Plenty, Whakatane
12.2022 - 02.2024
- Assisted in managing daily operations of the delicatessen.
- Supported staff in delivering high-quality customer service.
- Coordinated inventory management and product ordering processes.
- Trained new team members on food safety and preparation standards.
- Handled customer inquiries and resolved issues promptly.
- Monitored product displays for freshness and presentation quality.
- Coordinated catering services for special events such as weddings or corporate functions.
Education
High School Diploma -
Sacred Heart Girls College
Hamilton, NZ11-2023
Bachelor of Arts - Psychology And Maori/Indigenous Studies
University of Waikato
Hamilton, NZSkills
- Online customer engagement
- Conflict resolution
- Team supervision
- Task delegation
- Order processing
- Customer relationship management
- Able to work in other departments, expanding my skill set throughout
- Effective communication
- Team building
- Digital communication
- Employee training
- Problem solving
- Critical thinking
Accomplishments
- Receiving the Te Ara Whanui scholarship during university education
- Earned a leadership title during tertiary education
- Student representative for university class
Certification
- ARG (authorized restricted goods seller) for Woolworths
Affiliations
- Community volunteering
- Gym (attend classes and seperately)
References
References available upon request.
Timeline
Online Supervisor
Woolworths
03.2024 - Current
Delicatessen Assistant Manager
Woolworths
12.2022 - 02.2024
High School Diploma -
Sacred Heart Girls College
Bachelor of Arts - Psychology And Maori/Indigenous Studies
University of Waikato
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