Kiran Ahmad
Auckland
Summary
Results-driven Store Manager with extensive retail experience and a proven track record of enhancing customer service and operational efficiency. Demonstrated ability to foster team collaboration and loyalty, leading to increased productivity and business growth. Highly adaptable with strong interpersonal skills, capable of mastering new challenges independently. Committed to maintaining high work ethics and delivering exceptional results for the organization.
Overview
6
6
years of professional experience
Work History
Store Manager
Scotch & Soda
Auckland
10.2023 - Current
- Develop store strategies to attract new customers, expand store traffic, and optimize daily profitability.
- Responsible for overseeing daily operation of store so it runs smoothly and effective.
- Hiring , training, overseeing new team members.
- Responding to any customers feedbacks/issues and provided solve problems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developing and arranging promotional materials and in-store visual merchandising.
- Monitoring inventory levels and requesting new items or extra quantifies of popular items.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
- Trained and mentored staff to enhance customer service skills.
- Developed inventory management strategies to optimize stock levels.
- Implemented visual merchandising standards to improve.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted regular staff performance evaluations and provided feedback
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
APG & CO
New Market
08.2021 - 10.2023
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff to enhance customer service skills.
- Implemented visual merchandising standards to improve store presentation.
- Coordinated staff schedules to align with peak customer traffic times.
- Conducted regular staff performance evaluations and provided feedback.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
Sales Assistant
APG & CO
01.2020 - 01.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Recommended complementary purchases to customers, increasing revenue.
- Established rapport with customers using active listening and interpersonal skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared daily bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist Assistant
Dingwall Trust
06.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained confidentiality of information regarding clients and company.
- Scheduled office meetings and client appointments for staff teams.
Education
Manukau, NZ - Health Sciences
MIT
Manukau, NZ02.2018
Roskill, NZ -
Mt. Roskill Grammar
Roskill, NZ02.2017
Skills
- Relationship management
- Promotional strategy
- Store operations
- Loss prevention
- Customer service
- Shift management
- Merchandising
- Staff training and development
- Product promotion
- Team leadership
- Problem solving
- Time management
- Recruitment and hiring
- Sales strategy
Hobbies
- Fashion
- Reading
- Hiking
Reference
- Available upon request.
Languages
English
Native/ Bilingual
Urdu
Elementary
Pashto
Full Professional
Timeline
Store Manager
Scotch & Soda
10.2023 - Current
Store Manager
APG & CO
08.2021 - 10.2023
Sales Assistant
APG & CO
01.2020 - 01.2021
Receptionist Assistant
Dingwall Trust
06.2019 - 12.2019
Manukau, NZ - Health Sciences
MIT
Roskill, NZ -
Mt. Roskill Grammar
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