KIRANDEEP KAUR
Summary
- Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
- Skilled Production Worker offering 6 years of experience in warehouse and retail environments. Focused on being productive and safety-minded at all times.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Part Processor
Best Buy Canada
08.2018 - Current
- Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where required.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Entering appropriate data into the computer system.
- Assist personnel with installation, configuration and ongoing usability of system hardware and software.
- Offer daily operations and systems support component.
- Verify functionality of hardware and software components.
- Troubleshoot hardware and software issues remotely.
- Updating the status on service power and adding the notes, detailing Information, and contract conditions and Processing approval received from supervisor.
- Coordinate with third part vendors to resolve all queries related to parts.
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
Customer Service Representative
Rogers Communications
12.2012 - 06.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Rogers Communications
07.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Wireless Telecommunication
Humber College
Toronto, ON08.2011
Bachelor of Engineering - Computer Science Engineering
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib, Punjab India04.2010
Skills
- Knowledgeable in Wi-Fi and network system
- Proficient in Windows Operating System
- Proficient in Microsoft Office 365, Excel, Windows Server & Outlook
- Significant experience in highly technological environment and catering organizational needs of systems, network, and applications
- Quick learner, strong attention to details and ability to outperform
- Proficient in multitasking and troubleshooting technical and non-technical issues at workplace
- Customer oriented and focused on execution and strong listening skills
- Oral communications: Proven ability to express ideas verbally, including good presentation skills
- Interpersonal Communication
- Inventory Monitoring
- Data File Transferring
- Document Review
- Process Control
- Paperwork Management
- Document Management
- Supply Ordering
- Product Knowledge
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Part Processor
Best Buy Canada
08.2018 - Current
Customer Service Representative
Rogers Communications
07.2016 - 12.2017
Customer Service Representative
Rogers Communications
12.2012 - 06.2015
Diploma - Wireless Telecommunication
Humber College
Bachelor of Engineering - Computer Science Engineering
Baba Banda Singh Bahadur Engineering College
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