Kirandeep Kaur
Wellington,WGN
Overview
9
9
years of professional experience
Work History
Team Leader
BP
Wainuiomata, Lowerhutt
02.2021 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Supervisor
Burger King
Porirua, Lowerhutt
02.2018 - 03.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Vodafone
Chandigarh,India, Chandigarh
01.2015 - 03.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints, ensuring a positive experience.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
BBA - BBA in Business Administration And Management
Whitireia
Newzealand02-2019
Skills
- Client Service
- Team Supervision
- Documentation And Reporting
- Cash Handling
- Shift Scheduling
- Complaint resolution
- Issue Resolution
- Staff Training
- Influencing skills
- Multitasking
- Project Planning
- Business Development
- Excellent Communication
- Data Analysis
Timeline
Team Leader
BP
02.2021 - Current
Supervisor
Burger King
02.2018 - 03.2020
Customer Service Representative
Vodafone
01.2015 - 03.2017
BBA - BBA in Business Administration And Management
Whitireia
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