KIRANDEEP KAUR
Christchurch ,2 Frogmore Way, Rolleston
Summary
I am a mature, positive, hardworking young person who has a strong background of exceptional customer service in a high-performance service delivery environment and a Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.Now, I am looking for an opportunity to enhance my skills. Able to multitask while maintaining a high level of detail under immense work pressure. Strong written and verbal communication skills help me to provide desired results. Quick learner and flexible approach to adapting to new changes at the workplace. Proven record of strong moral compass and act with integrity makes me a strong decision-maker to achieve my work goals
Overview
8
8
years of professional experience
Work History
Community Support Worker
Nurse Maude
Christchurch
07.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
Caregiver
Bupa Hospital and rest Home
Whitby, Wellinton
05.2021 - 07.2024
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Supervisor
Countdown
Johnsonville, Wellington
01.2020 - 04.2021
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Responded to customer questions regarding products, prices and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
Catering Supervisor
LSG SKY CHEFS
Auckland Airport, Auckland
07.2017 - 12.2020
- Developed menus that met customer needs while staying within budgetary guidelines.
- Managed ordering process for all ingredients used in meal preparations for catered events.
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Maintained records of catering expenses such as labor costs, food purchases.
- Reviewed bills from suppliers to verify accuracy before submitting them for payment.
- Analyzed sales data from past catered events in order to identify areas where improvements could be made.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
Education
New Zealand Certificate in Health And Wellbeing Level-2 & 4 - Care Management
Careerforce
Wellington, NZ02-2024
Graduation in Hospitality Management - Hospitality Administration And Management
International College of Auckland
Auckland, NZ12-2020
Skills
- Committed to gaining the respect and trust of colleagues and clients
- Proactively assess and respond to rapidly changing work situations
- Relate professionally to individuals from all backgrounds and cultures
- Multi-tasking abilities with proficiency in organizing and managing
- Interpersonal and communication skills
- Handling administration and paperwork
Accomplishments
- From Bupa NZ Leadership Team, I have received the Long Service Award.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Community Support Worker
Nurse Maude
07.2024 - Current
Caregiver
Bupa Hospital and rest Home
05.2021 - 07.2024
Supervisor
Countdown
01.2020 - 04.2021
Catering Supervisor
LSG SKY CHEFS
07.2017 - 12.2020
New Zealand Certificate in Health And Wellbeing Level-2 & 4 - Care Management
Careerforce
Graduation in Hospitality Management - Hospitality Administration And Management
International College of Auckland