Dynamic and detail-oriented professional with experience at New World Mount Roskill, excelling in food safety and customer service. Proven ability to enhance production efficiency and foster team collaboration. Recognized for implementing innovative solutions that improved customer satisfaction and streamlined operations in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Baker
New World Mount Roskill
Prepared a variety of baked goods, ensuring adherence to quality standards and recipes.
Operated industrial baking equipment, maintaining safety and cleanliness protocols.
Assisted in inventory management, monitoring stock levels for ingredients and supplies.
Collaborated with team members to streamline production processes and improve efficiency.
Delivered exceptional customer service by responding promptly to inquiries about products.
Implemented time-saving techniques during peak hours to enhance productivity in the bakery section.
Trained new staff on baking procedures and sanitation practices, fostering a collaborative work environment.
Complied with health and safety codes to protect staff and customers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Managed customer service operations, including taking orders and resolving complaints.
Increased production efficiency through effective time management and multitasking during busy periods.
Support Worker
Enliven Community Support Central-Palmerston
West Auckland
06.2025 - Current
Assisted clients with daily living activities, promoting independence and enhancing quality of life.
Implemented individualized care plans, adapting strategies to meet diverse client needs.
Communicated effectively with multidisciplinary teams, ensuring coordinated support for clients.
Monitored client progress, documenting changes and reporting concerns to supervisor promptly.
Delivered emotional support and companionship, fostering positive relationships with clients.
Conducted regular health and safety checks in client environments to maintain wellbeing standards.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Receptionist
Hotel
Ponsonby
07.2018 - 07.2020
Managed front desk operations, ensuring efficient check-in and check-out processes.
Responded to guest inquiries with professionalism, enhancing customer satisfaction.
Coordinated room reservations using hotel management software for accuracy.
Facilitated communication between guests and staff to resolve issues promptly.
Handled multiple phone lines efficiently, directing calls to appropriate departments.
Supported event planning by coordinating meeting room bookings and arrangements.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.