Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Kamaldeep Singh

Kamaldeep Singh

Hamilton,New Zealand

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Mobil gas station
01.2024 - Current
  • Paperwork Processing, Complaint resolution, Answered customer inquiries and provided accurate information regarding products and services, Provided excellent customer service to resolve customer complaints in a timely manner, Gathered customer feedback through surveys and used the data to improve customer service, Remained calm and professional in stressful circumstances and effectively diffused tense situations, Developed strong customer relationships to encourage repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales Executive

HDFC Bank
05.2021 - 12.2022
  • Developed and implemented sales strategies to meet customer needs and increase revenue, Cultivated relationships with existing customers to encourage repeat business, Created and provided marketing material to meet business needs.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Education

Bachelor of Technology in Mechanical Engineering -

Doaba Institute of Engineering & Technology

High School Diploma -

Roapr Technical Campus
Rupnagar, Punjab

Skills

  • Consultative Sales
  • Data Collection
  • Active Listening
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Critical Thinking
  • Problem-solving abilities
  • Customer Service

Reference

Title: Store Manager at Woolworth Hawera

Email: Arvie.singh4@woolworths.co.nz

Contact: 022 021 1287

Timeline

Customer Service Representative

Mobil gas station
01.2024 - Current

Sales Executive

HDFC Bank
05.2021 - 12.2022

Bachelor of Technology in Mechanical Engineering -

Doaba Institute of Engineering & Technology

High School Diploma -

Roapr Technical Campus
Kamaldeep Singh