- Mindfulness Practices
- Swimming
- Travel
- Drawing and Painting
Kiri BRAMLEY
Highland Park,New Zealand
Summary
Dedicated and professional administrator with extensive expertise and a results-oriented approach. Effectively manages tasks and supports organizational goals through collaboration and adaptive strategies. Excellent communication and analytical skills ensure seamless operations and consistent outcomes. Proven track record of success, confident in ability to make valuable contributions to any team or organization.
Overview
15
15
years of professional experience
Work History
RMO Rostering and Run Specialist
Te Whatu Ora Northern Region
06.2023 - 04.2024
- Provided in-depth guidance and support on all matters related to rostering, run reviews and RMO change processes
- Responsible for all matters pertaining to the rosters of a client group of House Officers and Registrars in the Auckland region including but not limited to: Preparation and publication of accurate and compliant RMO rosters within deadline
- Providing expertise and support for RMO roster and run description change processes regionally
- Accurate, innovative, cost-effective, and compliant roster development balancing the clinical service, training and RMO needs
- Co-ordinated the run reviews as part of the annual process and as required
- Developed and maintain knowledge of specialist training programme and service requirements to ensure understanding of the implications for a run and roster
- Developed a strong customer focus and participate in reviewing and developing current systems and processes
- In conflict situations, exercised sound judgement, negotiation, and persuasiveness skills, to facilitate a workable and positive outcome
- Answered queries about the SECA from RMOs, Clinical Directors and District Managers
- Tracked (Excel), processed and filed a range of documentation including and Run Review documentation
Team Leader – Scheduler, Ophthalmology
Greenlane Eye Clinic
04.2023 - 05.2023
- Contributing to the management of the administration service by leading and supporting the Schedulers within the Scheduling portfolio
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Supporting the Operations Support Manager in implementation of change management processes
- Effectively delegating activities (considering the individuals knowledge/experience level) and monitoring quality of output
- Responsible for developing good team processes for communication, constructive feedback, conflict resolution, and identifying opportunities for joint problem solving
- Providing support to the team to ensure all new patient appointments, follow ups and procedure appointments are progressed with a patient focus
- Regularly conducted validation audits to ensure a high standard of work is achieved
- Responsibility for ensuring team achieves Auckland DHB and Ministry of Health timeframe guidelines
- Established and maintained a leave management plan
Receptionist
New Zealand Police
01.2023 - 04.2023
- First point of contact for Piki Ki Te Ao (South Auckland NZ Police Department)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Overseeing and monitoring Fleet Vehicle bookings, also maintaining WOF and service
- Overseeing Swipe Card access for staff and visitors and issuing new swipe cards when required
- Monthly building access audits, including reviewing surveillance videos
- Overseeing contractors access for building maintenance request, including tracking keys to specific areas of the building, ensuring they are returned
- Informing other members of staff about visitors or cancellations
- Receiving and logging courier packages
- Maintaining office supplies
- Scheduling meetings for employees, including room bookings
- Maintaining the reception area
- Performing various other clerical tasks, such as faxing, scanning, mailing, and filing documents
- Floor Fire
Practice Manager
Auckland Periodontics & Implants
01.2021 - 08.2022
- Operational oversight and responsibility for the smooth running and legal compliance of the specialist periodontal practice
- Providing leadership to nine direct reports, including dental hygienists, dental assistants, receptionist, and administrator
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ensuring practice compliance with health and safety and clinical governance
- Overall management of the referral process
- Dealing with patient queries, concerns, or complaints and when required supporting reception
- Ensuring all practice facilities and equipment were maintained well and to business standards
- Developed a Health and Wellness Policy for the practice which was adopted
- Preparation of the payroll on a weekly basis
- HR responsibilities including recruitment, onboarding, managing personnel files, staff leave or arranging temping cover for staff absences
- Ensure all human resource policies and procedures are adhered to by all staff
- Ensure staff compliance/attendance with CPD training
- Preparation of GST returns for the practice monthly
- Invoicing and 20th month payments using Xero/Hubdoc
- Assist with overall financial performance of the practice in line with the approved budget
- Action monthly/weekly business reports, as necessary
- Manage practice correspondence and administration
- Facilitated ordering new equipment when required
- Stock management using Sortly software
- Maintain all practice accreditations and audit requirements
Service Manager
Community Living Limited
10.2019 - 08.2020
- Management and leadership of three community services; Home Base Support Service, Shared Services (foster care) and Leong Ave Respite Service providing care and support for children with intellectual disabilities
- Direct reports of twenty-eight specialist support workers
- Responsible for recruitment including, interviewing, appointment process, orientation, training, coaching, mentoring and yearly performance reviews for direct reports
- Preparing Police checks and CYFS checks
- Triaging of referrals for the three services from Disability Support Link
- Contacting parents/primary carers to set up home visits
- Collaborating with parents/primary carers and where possible the child concerned to develop a Care Plan outlining the specific needs and specialist support required
- Liaising with other community services to support the child concerned, including Oranga Tamariki, WINZ, Infant Child & Adult Mental Health, Child Development Centre, Explore, Housing NZ, CCS Disability Support Action as well as health professional including social workers, child psychologists, occupational therapists, and behavioural specialists
- Attending Family Group Conferences with relevant service professionals to discuss care and support issues and plans for child concerned
- Supporting parents/primary carers with any issues they had or information they required or advice
- Developed the complex rosters for all three services using TimeTarget
- Recording and saving documentation (including specialist reports) of all client notes into CLIVE document management system
- Six monthly reporting to Ministry of Health and monthly reports of service performance to General Manager
- On-Call support after hours and on weekends
- Preparing Reports of Concern following consult with General Manager and Te Puna Awhina Service Managers if there were care and protection issues regarding a child in my service
- Fortnightly team meetings with direct reports to discuss children in our care, any issues arising, discussing new children to the service
- The team meetings looked at developing and identifying activities for each child in the service to support them in learning new skills to support their independence as appropriate to their intellectual disability
- Team meetings also include health and safety checks of premises, hazard identifications, any repairs or maintenance required
- Incident reports would also be discussed at length with strategies to use in future should such an incident occur again
- Recording and following up on all incident reports, including investigation of all complaints raised by parents/primary carers or specialist support workers
- Providing information to parents/primary carers regarding relevant information that may support decision making or giving extra knowledge to support the wellbeing of the child concern i.e., explaining COVID-19 to your child
- Arranging food parcels and clothing for families struggling through COVID-19
- Prepared a COVID Response Plan for Leong Ave Respite Service to operate under Level 2
- Regular fortnightly meetings with Te Puna Awhina (Children’s Service) to discuss referrals, issues, and concerns and to review processes and systems
- Health & Safety representative for Professional Service
- Performance Outcome Measures (POMs) Interviewer – a process where twenty-one indicators are used to gain valuable insight into the lives of youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities
Regional Workforce Development Coordinator/Project Manager
HealthShare Ltd
06.2012 - 09.2019
- Provide PA support to the Regional Director of Workforce Development including the organisation of all workforce development group travel
- Planning, organising, and managing regional and in-house executive meetings and events including agenda preparation, minutes, distribution, venue/catering, equipment bookings
- Liaison with individuals responsible for regional programmes and project delivery for regular updates on progress as per reporting schedules
- Designed reporting templates and consulted with regional executive forums on quarterly basis to collate actions on deliverables and prepare quarterly reports for the Ministry of Health
- Managing flow of regional stakeholder information, ongoing communication (develop and maintain mailing lists, distribute communications) and updating HealthShare website
- Secretariat to the Midland Region Training Network Leadership Group (Governance)
- Project Manager for the Regional Emergency Department (REDs) group, assisting with work plan development, meetings, and yearly national conferences
- Project Coordinator for the Managed Virtual Learning Environment (MVLE) the regional e-learning initiative for the Midland District Health Boards (DHBs)
- Tracking budgets, processing invoices, and preparing monthly financial reports
- Assisting with HR processes and functions i.e., on-boarding
- Document production (PPT, word and excel templates; formatting and finalising documents; collation, printing, and distribution of documents)
- Health & Safety coordinator – providing quarterly reports to the Board
- Reviewing and updating Health and Safety policies
- Planning first aid training, hazard identification
Operations Manager – Agency
Nova Health
09.2017 - 04.2019
- Coordinate the daily clinical operations of Nova Health between clients and staff (approximately 200 staff and 80 clients)
- Responsible for all rosters (Hospitals, Hospices, Rest Homes) and troubleshooting any issues or concerns
- Managing three direct reports
- Developing the on-call after hours and weekend rosters for the office staff
- Acting on behalf of Directors when they were on leave
- Point of contact for arranging palliative and End of Life care and support
- Visiting clients in their homes to discuss care options and support needs
- Human Resource – managing complaints, addressing performance issues, disciplinary actions, investigation reports
- Collaborating with clients and families to develop care plans (in liaison with medical professionals)
- Meeting with clients to build strong relationship that facilitate the growth of Nova Health
- Consulting with Hospice/s, Hospitals and health professionals and other staff in relation to staffing needs
- Assisting with marketing initiatives, including advertisements, Facebook, staff newsletters and promoting at health exhibitions
- Developing effective and efficient processes and systems to support the growth of the business
- Regional visits to other facilities and staff, Bay of Plenty, Lakes District
- Arranging training for clinical staff
- Assisting with auditing requirements
- Payroll/Invoicing/Reconciliations
- Working with FileMaker, ACE and Xero
Executive Personal Assistant
Hauora Waikato Group
05.2009 - 06.2012
- Provide EA support to the Clinical Director and Executive Officer
- Diary management of four Child & Adolescent Psychiatrists
- Managing and prioritising emails for Clinical Director and Executive Officer
- Assisting nurses in client assessments
- Servicing seven committees (agenda preparation, minutes, following up on action items)
- Collating statistical information for reporting to the Clinical Governance Group
- Collating referral data every fortnight
- Formatting reports, printing, binding
- Maintaining, updating five databases (Excel/Access)
- Updating information on Patient Management System database
- Undertaking project work
- Compiling data for reporting to Ministry of Health
- Consulting with other staff across the services and external health agencies
- Designing brochures
- Market research
- Hazard Identification and First Aid
Education
Certificate - First Aid
Dental Modular Course Level 4
01.2022
Training - Management of Actual or Potential Aggression
MAPA
01.2019
Interviewer - CQL Accreditation
Personal Outcome Measures
01.2019
Foundation -
PRINCE2
01.2016
Certificate - Maori Mental Health
Rapu Ki Rua Institute
01.2010
Post Graduate Diploma - Management Studies
University of Waikato
01.2001
Skills
- Expert problem solving
- Stakeholder engagement
- Effective communication
- Adaptability and flexibility
- Process optimization
- Multitasking Abilities
- Organizational skills
References
- Andrew McCathie, Director, Nova Health, 0273667719
- Michael Bland, Workforce Development Manager, HealthShare Ltd, 0212428473
Interests
Timeline
RMO Rostering and Run Specialist
Te Whatu Ora Northern Region
06.2023 - 04.2024
Team Leader – Scheduler, Ophthalmology
Greenlane Eye Clinic
04.2023 - 05.2023
Receptionist
New Zealand Police
01.2023 - 04.2023
Practice Manager
Auckland Periodontics & Implants
01.2021 - 08.2022
Service Manager
Community Living Limited
10.2019 - 08.2020
Operations Manager – Agency
Nova Health
09.2017 - 04.2019
Regional Workforce Development Coordinator/Project Manager
HealthShare Ltd
06.2012 - 09.2019
Executive Personal Assistant
Hauora Waikato Group
05.2009 - 06.2012
Training - Management of Actual or Potential Aggression
MAPA
Interviewer - CQL Accreditation
Personal Outcome Measures
Foundation -
PRINCE2
Certificate - Maori Mental Health
Rapu Ki Rua Institute
Post Graduate Diploma - Management Studies
University of Waikato
Certificate - First Aid
Dental Modular Course Level 4
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