Kiri McDermott
Blenheim,New Zealand
Summary
Results-driven Manager with extensive experience in business operations and team leadership. Demonstrated ability to optimize performance in fast-paced environments while maintaining high standards of organization and safety. Proven track record of enhancing employee motivation to surpass customer service and sales objectives. Skilled in overseeing daily operations and implementing effective strategies for operational excellence.
Overview
26
26
years of professional experience
Work History
Branch Manager
Goldpine
Blenheim, Blenheim
2025.06 - Current
- Manage daily operations and staff performance.
- Set customer service expectations to enhance customer satisfaction and loyalty.
- Oversee inventory management and ensured product availability for customer demands.
- Conduct regular team meetings to address concerns and improve communication.
- Manage staff scheduling, hiring and training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Operations Manager
PcMedia Technologies
Blenheim
2014.03 - 2025.05
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Conducted periodic performance reviews to assess employee performance.
- Supervised administrative activities directly related to making products or providing services.
- Established departmental policies and goals in conjunction with board members and organization officials.
Accounting Manager
PcMedia Technologies
Blenheim
2008.02 - 2025.05
- Managed and oversaw daily accounting operations.
- Reconciled bank statements regularly to maintain accuracy in financial reporting.
- Maintained accurate records of all company assets, liabilities, revenues, and expenses.
- Oversaw accounts payable and receivable functions to ensure prompt processing of invoices and payments.
- Acted as liaison between company's finance team members during cross-functional projects.
- Trained new employees on accounting software systems and departmental procedures.
Retail Manager/Operations Liaison Manager
Marlborough Mitre 10 / Mitre 10 Mega
Blenheim
2007.01 - 2008.02
- Coordinated staff schedules based on business needs while ensuring adequate coverage during peak hours.
- Handled customer complaints, resolved issues, and maintained customer satisfaction.
- Supervised staff, provided training, and conducted performance evaluations.
- Built collaborative store culture using regular meetings and open-door policies to establish trusting relationships.
- Collaborated with store management to oversee and direct retail store operations.
- Managed daily store operations and ensured smooth workflow.
- Managed successful retail teams by recruiting, training and empowering workers to exceed expectations.
- Oversaw store cleanliness, maintenance, and safety standards.
Area Manager
Warehouse Stationery
Blenheim/Nelson
2006.04 - 2007.01
- Multi Site operative Nelson /Blenheim
- Overseen and facilitated growth
- Managed stores to deliver sales and profit targets
- Ensure compliance of company customer service and process standards
- Provided clear effective communications to motivate and inspire
- Development of self and others
- Performance management
Store Manager
Warehouse Stationery
Blenheim
2000.01 - 2006.03
- Store of the year 2004 & 2005
- Store Manager of the year 2004
- Financial planning and organizing
- Delivered sales and profit targets
- Business growth facilitation
- Health and Safety/Osh compliance
- Loss Prevention
- Recruitment
- People Development /leadership -Training, Conflict resolution, Appraisal process
- Customer Service
- Sales
- Maintaining/Improving standards and disciplines
Skills
- Business and operations management
- Reporting and documentation
- Inventory management
- Customer service
- Team leadership
- Decision making
- Detail-oriented
- Visual merchandising
References
Available on request.
Timeline
Branch Manager
Goldpine
2025.06 - Current
Operations Manager
PcMedia Technologies
2014.03 - 2025.05
Accounting Manager
PcMedia Technologies
2008.02 - 2025.05
Retail Manager/Operations Liaison Manager
Marlborough Mitre 10 / Mitre 10 Mega
2007.01 - 2008.02
Area Manager
Warehouse Stationery
2006.04 - 2007.01
Store Manager
Warehouse Stationery
2000.01 - 2006.03