Kiriataine Ipolito
Titahi Bay
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
26
26
years of professional experience
Work History
Credit Control Ofiicer
BCITO
Oriental Bay
12.2025 - Current
- Inbound and outbound calling
- Manage debt
- Matching and transfer money from accounts
- Set up direct debits
Customer Service Representative
Wellington City Council
The Terrace
05.2021 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and communication.
- Educated customers about council services, policies, and procedures.
- Handled complaints with professionalism, ensuring customer satisfaction.
Front Line Crew Member
Mecure Hotel
The Terrace
01.2000 - 06.2021
- Delivered exceptional customer service to enhance guest satisfaction.
- Maintained cleanliness and organisation in dining and lobby areas.
- Deliver food to rooms for people well in quarantine
- Followed health and safety guidelines to maintain a safe environment.
- Ensured compliance with health regulations in the workplace.
Education
Wellington East Girls College
Wellington , WellingtonSkills
- Debt management
- Direct debit setup
- Account reconciliation
- Payment processing
- Inbound and outbound calling
- Time management
- Self motivated
- Hardworking
- Fast learner
References
References available upon request.
Timeline
Credit Control Ofiicer
BCITO
12.2025 - Current
Customer Service Representative
Wellington City Council
05.2021 - 12.2025
Front Line Crew Member
Mecure Hotel
01.2000 - 06.2021
Wellington East Girls College