Kiritika Nandini
NSW,Gledenning
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager / Director
Brew N Bite Coffee Shop
2016.08 - 2024.09
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manufacturing Production Supervisor
Zip Heaters (Aust) Pty Ltd
2000.07 - 2016.06
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Created informative documents to provide clear direction to employees on how to produce, package and label products.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated existing production processes and identified areas for improvement.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed internal operational standards and productivity targets.
Telemarketing Sales Representative
Macquarie Bank
2000.02 - 2000.07
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
High School Diploma -
Sigatoka Methodist College
Sigatoka, Fiji Islands11.1999
Skills
- Employee Performance Reviews
- Accounting Records
- Verbal and Written Communication
- Stock Control
- Sales and Marketing
- Team Leadership
- Inventory Control Processes
- Staff Management
- Operational Standards
- Job Assignments
- Customer Relationship Management
- Motivational Leadership
- Standard Operating Procedures Proficient
Timeline
Manager / Director
Brew N Bite Coffee Shop
2016.08 - 2024.09
Manufacturing Production Supervisor
Zip Heaters (Aust) Pty Ltd
2000.07 - 2016.06
Telemarketing Sales Representative
Macquarie Bank
2000.02 - 2000.07
High School Diploma -
Sigatoka Methodist College
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