Kirsteen McConnachie

• Continued my career with PGG Wrightson providing excellent customer service to ensure customer satisfaction in an open, positive, friendly manner.
• Supported team members to drive growth and sales.
• Maintained a high level of professionalism when dealing with difficult customers.
• Enhanced sales and customer service levels by anticipating their requirements.

• Positive energetic person providing high customer satisfaction with knowledgeable and friendly service.
• Experience with D365 POS and Back Office, including inwards, sales orders, purchase orders and stock counts
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Educated customers on special pricing opportunities and company offerings.
• Mentored new employees on procedures and policies to maximize team performance.

• Responsible for all areas of running of a small dairy farm split calving 110 cows including;

- Milk Harvesting

- Rearing young stock

- Supplementary feeding

- Used farm tools and vehicles to move animals, feed and equipment to designated locations.

- Interacted with vets, farm advisers and other contractors.

- Managed health, breeding and mating

- Maintained farming and financial records.