Kirsten Calcaterra

Scanning in Bin counts of kiwi fruit coming in from customer orchards and controlling documentation is accurate. Receiving packaging onto site and controlling all trucks passing through.

• Providing efficient and effective management of inwards materials and components. Stock control and rotation and maintain warehouse inventory
• It also encompasses SMT production preparation, kitting and SMT machine feeder setups.
• Documentation created using SAP software.

• Optimized workflow efficiency by effectively coordinating with team members on tasks such as restocking shelves/fridges.
• Upheld company values and policies while performing daily responsibilities as a Perishables Assistant.

• Receptionist duties assisting and welcoming all clients in person and on the phone.
• Debt collection. Provided exceptional customer service, treating all parties with respect and professionalism throughout the collection process.
• Assisted colleagues as needed during high volume periods.
• Anti-money laundering for all cliental using Real-Me.

• Typical traditional pasta from the Ogliastra area in Sardinia. Pasta closed by hand.
• Weighing, packaging, labelling and boxing for preparation of final orders.

• Responsible for the cleanliness of the breakfast room and kitchen.
• Buffet and food preparation.
• Welcoming and controlling all guests.

• Working onsite at the Port and at Perdepera Resort taking bookings and reservations from tourists and guests for renting out rubber boats and mini-cruise trips around the coast
• Translating for English speaking only clients.

• Inductions and completion of relevant documentation for all Visitors, Truck Drivers & Contractors entering the site for Health and Safety Regulations
• Log and key control for all on site
• Mill Notices published on the website and posted/email to all relevant departments
• Stock control and ordering of stationary
• Filing and archiving documents
• Answering and transferring telephone calls
• Organising catering for meetings
• Website Library control for all manuals/guides used in the engineering department.

• Creditor and debtor control, ensuring debtors are chased and kept to a minimum
• Guest incidentals and charges posted daily
• Invoicing and leasing of apartments
• Banking and petty cash reimbursement
• Commission payments to relative agents.

• Extensive knowledge of all Front Desk Procedures (including all systems)
• Supervising receptionists ensuring both early and late shifts run smoothly and in accordance with Marriott International standards
• Provide helpful service to all guests
• Front Office & Hotel Fire, Bomb and Health and Safety procedures.

• Confidently operating with Opera, Fidelio and Marsha
• Checking in and out guests following the 12 Brand Standard points
• Switchboard operator, checking emails sent to the Front Desk
• Inputting guest complaints and requests into daily record sheets
• Cashier - control & balancing
• Assisting guess with Business Centre facilities.

• Maintaining knowledge of hotel services, feature and amenities
• Ensuring guests receive the highest standard of personalised service and hospitality by contacting them prior to arrival, meeting at Hotel entrance and escorting them to the Lounge or their assigned room for registration
• Attending to immediate needs of V.I.P's upon arrival and follow through attention throughout stay
• Coordinating special arrangements regarding accommodation, airline reservations, transport to and from airport, car rentals, babysitting services, banking and financial services, business centre services, laundry, sporting events, shopping services, sightseeing tours, medical services, religious services
• Set up workstation with necessary supplies, maintain cleanliness throughout shift
• Serve food and beverages to the guests
• Lateral services with other departments if required.

• Coordination and managing the day to day operation of the Ritz Carlton Club
• Report to the Club Manager and ensuring company policies and procedures are followed
• Assist in preparing work schedules for staff
• Accountable for promoting constant communication between all divisions
• Handling guest complaints, taking prompt corrective action
• Monitoring of stock supplies and costs.

• Ensuring confidentiality of the General Managers documents
• Recording minutes of Executive Managers meetings
• Food and Beverage Menus updating with the Executive Chef and relevant department heads
• Organising vouchers for guests on request for hotel facilities.

• Consulting and organising functions with guests
• Inputting of information to send out fully detailed function sheets
• Banqueting and Food and Beverage Menus kept up to date
• Outside sourcing of equipment hire for conferences
• Client database updating
• Conducting facility tours for clients.

• Composing and restructuring of Food and Beverage menus
• Performing secretarial duties, filing, typing, phone calls, stationary orders, minutes of Management Meetings.

• General secretarial duties for General Manager and Business Manager.