Kirsten Dundas
AKL,AKL
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
An energetic and solution-oriented professional with sales, people, and support experience. With a background in customer-facing roles, initially as a Flight Attendant before moving into Agency and Corporate channels. I thrive on delivering positive outcomes for both my employer and the customer.
Overview
19
19
years of professional experience
Work History
Maternity leave
Self-employed
04.2022 - Current
- Taking some time to watch my son grow. Engaging with his development and enjoying being a first-time Mum.
- Assisting my parents with their relocation from Auckland to Queenstown, including home renovations.
- Studying part-time Real Estate Licence New Zealand
Executive Assistant - Maternity Cover
Trade Me Limited
10.2021 - 04.2022
- Aiding 7 Executive members and international board members, including calendar management, booking travel and accommodation, coordinating monthly board meetings and HOD weekly/fortnightly team meetings, interviews, and quarterly reviews.
- Coordinating the annual staff Christmas gift and events for over 500 staff members, plus international and remote working staff.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Executive and HOD conference planning, away days, location, travel, agenda, and any special requirements.
Auckland Workplace Coordinator
Trade Me Limited
06.2021 - 10.2021
- Coordinating the smooth running of the Auckland office, including stationary ordering, room management, kitchen requirements, and general BAU within the office
- Event management of fortnightly staff lunches, Friday night drinks, monthly company meetings across AKL/WLG/CHC and WFH, annual conference and birthday celebrations
- Providing support to HOD's and staff requiring assistance.
CX Representative – Motors
Trade Me Limited
01.2021 - 06.2021
- Providing phone assistance to customers whose listings won't going live, account information, general customer support
- Motorweb enquires for MR13B/C and account set up
- Providing timely support to the wider Motors sales team, Sales Coordinator and Head of Sales Motors
- Developing better processes for existing customer enquires for both internal and external customers.
Redeployed Contact Centre Consultant
Air New Zealand Limited
05.2020 - 01.2021
- Fixed-term contract assisting customers during COVID-19.
- Providing phone assistance to customers with disrupted travel plans and inquiries relating to travel arrangements, general information, and specialist assistance.
- Continuously delivering a high standard of customer service, sales integrity, quick problem-solving skills, and professional personal upskilling.
Corporate Account Manager
Air New Zealand Limited
11.2016 - 05.2020
- Relationship and contracted management of corporate customers, including Waikato and Tauranga regions, New Zealand sporting portfolio, and key strategic SME partners – portfolio valued over $15 million p.a
- Engaging and implementing strategic business plans to deliver portfolio objectives whilst maintaining existing engagement and addressing customer concerns
- Contract negotiation and developing new business leads.
Corporate Support & Interim Sporting Account Manager
Air New Zealand Limited
02.2016 - 11.2016
- Relationship and contract management of the sporting portfolio
- In addition to Account Support – Corporate responsibilities.
Account Support - Corporate
Air New Zealand Limited
05.2014 - 02.2016
- Responsible for the administration and analytical support for Corporate Account Managers, Senior Account Managers, and National Sales Manager.
- Acting as the first point of contact dealing with emails and phone calls while supporting the Account Managers.
- Managing diaries, organising meetings, and appointment management.
- Coordinating travel arrangements, including flights, accommodation, transfers, and activities.
- Built relationships with customers and community to promote long-term business growth.
- Project, event, and conference management from concept to delivery.
- Completing miscellaneous tasks to support the team.
- Contributed to team objectives in a fast-paced environment.
Account Support -Agency, Government, Corporate & Distribution Sales
Air New Zealand Limited
10.2007 - 04.2014
- Providing administration support and assistance to the Trade Account Manager, Trade Business Managers, and National Trade Sales Manager.
- Responsible for financial processing of invoices, scheduling payments, P-card reconciliation, as well as business development and brand marketing budgets.
- Coordinating famils, conferences, trade events, rewards trips, and the region's social club.
Associate Consultant & Assessment Centre Coordinator
9AM People Ltd.
04.2007 - 09.2007
- Screened candidates for listed vacancies including detailed interviewing, phone screening, providing written appraisal and overall review of the candidate
- Coached candidates for interviews
- Provided innovative approach to writing job ads which attracted a higher calibre of appropriate candidates
- Coordinated assessment centre activity including conducting assessments involving group activities, behavioural questions, role playing activity and individual interview
- Collated overall assessment of candidates
- Improved running of assessment centres, delivering in candidate placement and improved financial returns for the company
- Provided feedback to both successful and unsuccessful candidates to inform them of decision and coach them for future opportunities.
International Flight Attendant
Air New Zealand Limited
04.2005 - 09.2007
- Delivered a consistently high standard of customer service on every flight, coached crew, passenger dissatisfaction, incidents on board and customer recovery
- Adhering to international aviation law and departing/arrival country requirements.
Skills
- Relationship Management, building enduring & effective business relationships with key stakeholders
- Sentinel Negotiation and emotional intelligent training Discovering the customers' needs behind the need and negotiations selling without game playing
- Continuous improvement, developing better business processes to drive efficiency
- Results-driven achieved growth & sales targets
- Effective time management, attention to detail, and team player Picking up additional responsibilities whilst effectively maintaining ‘BAU'
- Event and function experience, from development to delivery
Personal Development
- Professional Sales Skills - Air New Zealand
- Negotiation Training - Sentinel
- EQ Induction and training - Ubalancer
- Inspired Leadership Training - Ubalancer
- St John First Aider Course - St John
- Defensive Driver training – practical - National Advanced Driving School
- Unitec Institute of Technology - New Zealand Certificate in Animal care (Level 3)
- Linked In - online course and development training
References
Available on Request
Timeline
Maternity leave
Self-employed
04.2022 - Current
Executive Assistant - Maternity Cover
Trade Me Limited
10.2021 - 04.2022
Auckland Workplace Coordinator
Trade Me Limited
06.2021 - 10.2021
CX Representative – Motors
Trade Me Limited
01.2021 - 06.2021
Redeployed Contact Centre Consultant
Air New Zealand Limited
05.2020 - 01.2021
Corporate Account Manager
Air New Zealand Limited
11.2016 - 05.2020
Corporate Support & Interim Sporting Account Manager
Air New Zealand Limited
02.2016 - 11.2016
Account Support - Corporate
Air New Zealand Limited
05.2014 - 02.2016
Account Support -Agency, Government, Corporate & Distribution Sales
Air New Zealand Limited
10.2007 - 04.2014
Associate Consultant & Assessment Centre Coordinator
9AM People Ltd.
04.2007 - 09.2007
International Flight Attendant
Air New Zealand Limited
04.2005 - 09.2007
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