Kirsten Grant
Cromwell,OTA
Summary
Transport and logistics professional with extensive experience in branch operations and customer account management. Proven track record in enhancing operational performance and building strong client relationships to achieve superior service delivery. Dedicated to providing exceptional customer service and driving measurable results in fast-paced logistics environments.
Overview
9
9
years of professional experience
Work History
Branch Manager
Booths Logistics
09.2025 - Current
- Managed team performance and operational targets, achieving high customer satisfaction outcomes.
- Oversaw branch profitability and staffing while ensuring compliance with health and safety standards.
- Led daily branch operations, enhancing freight movement and service delivery.
- Drive continuous improvement initiatives across operational processes.
- Develop and maintain strong relationships with key clients and stakeholders.
Branch Manager
PBT
Cromwell, Cromwell
01.2022 - 08.2025
- Directed branch operations encompassing sales, customer accounts, staffing, and logistics coordination to support overall business goals.
- Led branch performance through strong operational leadership and team development.
- Tracked KPIs and service levels to enhance operational efficiency and meet company objectives.
- Oversaw staff scheduling, hiring, and training processes to ensure optimal branch performance.
- Built and maintained long-term customer relationships, contributing to business growth and retention.
- Supported business development activities and account management initiatives.
- Conducted regular safety inspections to identify hazards and ensure compliance.
- Documented safety records to comply with industry regulations and standards. and documentation in accordance with regulations.
Operations Supervisor - Invercargill
PBT
01.2019 - 01.2022
- Supervised daily freight operations, coordinating staff scheduling and optimizing workflow.
- Ensured timely dispatch and delivery across region, enhancing customer satisfaction.
- Assisted with training, mentoring, and performance management of operational staff.
- Maintained compliance with company procedures and health & safety requirements.
- Collaborated with drivers, customers, and management to swiftly resolve operational issues.
Class 4 Truck Driver
PBT
01.2018 - 01.2019
- Delivered freight safely and efficiently across assigned routes.
- Ensured high customer satisfaction through effective communication and timely service during pickups and deliveries.
- Performed thorough vehicle safety checks to ensure compliance with transport regulations and enhance road safety.
- Facilitated efficient loading, unloading, and freight handling to streamline operations and minimize delays.
Skills
- Branch & Operations Management
- Freight & Transport Operations
- Sales and Account Management
- KPI & Performance Management
- Health and safety management
- Route & Resource Planning
- Team leadership
- Customer Relationship Management
- Stakeholder Communication
- Problem solving
Qualifications And Licenses
- Class 4 Driver Licence
- F & OSH
- Health & Safety Representative Certificate
- First Aid
Timeline
Branch Manager
Booths Logistics
09.2025 - Current
Branch Manager
PBT
01.2022 - 08.2025
Operations Supervisor - Invercargill
PBT
01.2019 - 01.2022
Class 4 Truck Driver
PBT
01.2018 - 01.2019