Kirsten Latter
Summary
Dynamic professional with a proven track record in sales expertise and exceptional communication, demonstrated at Dentsu through enhanced brand recognition and collaboration. Skilled in customer engagement and relationship management, leading to increased client satisfaction and repeat business. Showcases adaptability and team leadership, driving results and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Brand Ambassador
Dentsu
01.2021 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Parent
Maternity Leave
09.2017 - 02.2020
Travel Agent
Flight Centre
10.2013 - 09.2017
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Stewardess
Private Motor Yachts
06.2011 - 07.2013
- Serving passengers at a 6 Star level, including Silver Service and detailing
- Coordinating special onboard events
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
Retail Sales Associate
Animates
04.2008 - 05.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Educating customers on dog behaviour and giving solutions to assist behaviour concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Elizabeth Arden Counter Manager
Farmers The Palms
03.2004 - 04.2008
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to the Elizabeth Arden counter.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
Education
New Zealand Diploma in Architectural Technology - Architectural Drafting
Open Polytechnic
Wellington, NZ01-2022
New Zealand Certificate in Business (Small Business - Business Administration And Management
Open Polytechnic
Wellington, NZ01-2021
Certificate in Makeup Design And Production - Makeup Artist
Design And Arts College of New Zealand
Christchurch01-2003
Skills
- Sales and marketing
- Customer engagement
- Relationship management
- Team leadership qualities
- Goal-oriented mindset
- Exceptional communication
- Event management experience
- Adaptable personality
- Campaign management
- Flexible schedule
Timeline
Brand Ambassador
Dentsu
01.2021 - Current
Parent
Maternity Leave
09.2017 - 02.2020
Travel Agent
Flight Centre
10.2013 - 09.2017
Stewardess
Private Motor Yachts
06.2011 - 07.2013
Retail Sales Associate
Animates
04.2008 - 05.2011
Elizabeth Arden Counter Manager
Farmers The Palms
03.2004 - 04.2008
New Zealand Diploma in Architectural Technology - Architectural Drafting
Open Polytechnic
New Zealand Certificate in Business (Small Business - Business Administration And Management
Open Polytechnic
Certificate in Makeup Design And Production - Makeup Artist
Design And Arts College of New Zealand
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