Blair Taylor

My career objective is to obtain a Senior Management role within a progressive leading company. I want to be able to use the skills I have obtained to work with a team to help the company achieve their goals by being a leader in the industry and promote great customer Relationships while exceeding customer satisfaction. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

• North City Holden in Perth
• Mercedes dealership in Perth
• FWD company in Cairns
• Ford dealership in Gold Coast
• Privately owned company in Sydney

• Full clean licence
• CLASS 1, 2, 3, 4, 5, F

Cooke Howlison Ltd, Dunedin, Holden dealership

• 02/19 - Present, Service Manager, Penske NZ, Christchurch branch, Manage Policy and systems within the framework as outlined by Penske NZ., Implementing Health & Safety policies., Striving to develop the branches potential while minimising costs but meeting our customer`s demands and supporting the products we represent., Managing WIP and key accounts, sales, cost of sales and GP., Daily operations of the service department, overseeing 17 Technical staff, 1x Forman, 2x administrator’s and 1x service receptionist., Duties include but not limited to, payroll, invoicing, maximising labour charge out while increasing job GP and monitoring costs of jobs, monitoring productivity & efficiency reports to minimise costs to the business, Warranty and R&M processes, purchasing, training requirements, staff expansion, apprentice training, managing and encouraging staff personal development, customer retention and developing stronger customer relations while looking for future business opportunities and expanding our customer base., Weekend and call out rosters., Mentoring others around me to expand and grow themselves and encourage them to be the best they can be., Recruitment of new staff.
• 07/12 - 02/19, Service Manager, Heavy Trucks Ltd, Christchurch branch, Manage Policy and systems within the framework as outlined for Heavy Trucks Ltd., Daily operations of the service department, overseeing 7 Technical staff and 1 x administrator., Building a workshop to a level expected from the standards of a modern dealership., Duties including, payroll, invoicing, maximising labour charge out while increasing job GP and monitoring costs of jobs, purchasing, training requirements, staff expansion, apprentice training, managing and encouraging staff member personal development, customer retention and developing stronger customer relations while looking for future business opportunities and expanding the customer base., Weekend and call out rosters., Mentoring others around me to expand and grow themselves and encourage them to be the best they can be., Recruitment of new staff members., Implementing staff job descriptions & employment contracts., Implementing health & Safety policy, holding toolbox meetings, and recording minutes.
• 02/07 - 07/12, Team Leader, Cable Price NZ Ltd, CV Workshop, Running a team of 10 technical staff, organising individual training requirements, encouraging staff members personal growth and development while increasing the companies work force skill level., Maximising work flow and meeting monthly targets including productivity and efficiency., Meeting and exceeding customer`s expectations., Oversee each workshop job in relationship to customer`s requirements, costs, quality control and to keep customers up to date with progress and costs., Staff and customer retention and keeping ahead of both product industry standards and stay to in tune with industry movements.
• 01/98 - 02/07, CV Technician, Cable Price NZ Ltd, Scania Dealership, Carry out repairs and services on a range of heavy vehicles., Attend internal and external training courses as required., Stay ahead of both product and industry development., Servicing, COF and repairs, engines overhaul both in frame and out of frame, gearboxes, diffs, ABS, EBS brakes, electrical repairs & diagnostic, hydraulic, steering boxes., NZFS appliance servicing including pumps, Foampro, ladders, Brono skylift, CAF systems, pump testing., Truck, trailer bus and compliance work, including PD of new Vehicles, call outs on offsite repairs., Insurance accident repair work., Quality control of own jobs, help train apprentices and other staff new to the company and products.
• 03/96 - 01/98, CV Technician, Cooke Howlison Trucks, Isuzu & Scania Dealership, Carry out repairs and services on a range of heavy vehicles., Attend internal and external training courses when required., Stay ahead of both product and industry development., Servicing, COF and repairs, engines overhaul both in frame and out of frame, gearboxes, diffs, ABS, EBS brakes, electrical repairs & diagnostic, hydraulic, steering boxes and components.
• 02/94 - 03/96, Qualified Mechanic, Caltex City North, Repairs and services including WOF on all makes and models of cars.
• 05/92 - 02/94, Qualified Mechanic, City Mechanical Ltd, Repairs and services including WOF on all makes and models of cars.