Kirsty Chadwick
Carterton,Wellington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly experienced in an office environment and now seeking a new challenge in the community. Looking to learn and grow.
Overview
21
21
years of professional experience
Work History
Document Controller
HEB Construction
New Plymouth And Remote, New Plymouth
01.2022 - 06.2023
- Conducted periodic audits of existing files to ensure they are complete and accurate.
- Created new folders for each project in accordance with company standards.
- Prepared regular reports summarising document control activity across multiple projects.
- Implemented effective tracking methods for monitoring changes made to controlled documents.
- Identified gaps or inconsistencies in document control processes and provided recommendations for improvement.
- Maintained an up-to-date record of all changes made to controlled documents.
- Coordinated the distribution of documents to internal stakeholders according to their needs.
- Reviewed incoming documents for accuracy and compliance with established procedures.
- Monitored the quality assurance process for document control activities within the organisation.
- Responded promptly to requests from external suppliers regarding document status updates.
- Managed access permissions for users accessing controlled information.
- Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
- Organised and maintained the document database to ensure accuracy and completeness of records.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Assisted in the development of filing systems and protocols for document management.
- Provided training and guidance on best practices for managing documents within the organisation.
- Identified errors and suggested appropriate edits.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Initiated process improvements to company's current procedures after careful study, increasing overall productivity.
- Monitored due dates for drawings, specifications and technical manuals.
- Led project team meetings to obtain expected schedule for all pending documents.
- Reviewed array of different types of documents, including drawings, spec sheets, and blueprints to maintain accuracy.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Utilized document control database system to allow for better tracking and revision identification.
Project Support Analyst
Tonkin & Taylor
Wellington, Wellington
10.2013 - 10.2021
- Provided project support to ensure successful completion of projects and deliverables.
- Provided training sessions for junior staff members assigned to specific tasks within a given project.
- Advised team members throughout the course of a project if issues arise.
- Organized meetings with stakeholders to discuss progress on projects.
- Assisted in the development of project plans, resource allocations and budgets.
- Identified process improvements that could be implemented across departments based on past experiences with similar projects.
- Created and maintained comprehensive project documentation, plans and reports.
- Researched new tools and techniques to improve the efficiency of project management processes.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Performance Analyst
London Underground IT
London City, London
01.2007 - 01.2010
- Developed and maintained performance scorecards to track key performance indicators.
- Reviewed existing policies, procedures, regulations and guidelines related to performance measurement initiatives.
- Monitored changes in workflow systems and identified potential issues before they became problematic.
- Generated comprehensive monthly, quarterly, annual performance reviews for various departments within the organization.
- Prepared ad-hoc reports based on requests from internal customers or external stakeholders.
Administrative Officer
London Underground IT
London City, London
01.2002 - 01.2007
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Compiled data for statistical analysis and reporting purposes.
- Developed and implemented administrative procedures to improve operational efficiency.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
Customer Service Representative
Transport for London
London City, London
01.2002 - 01.2004
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Helpdesk Officer
Transport for London
London City, London
01.2002 - 01.2003
- Generated reports on help desk activities using ticketing software tools.
- Provided first-level technical support to customers via telephone and email.
- Assisted in the troubleshooting of hardware, software, network and peripheral devices.
Education
High School Diploma -
Chatham Grammar School For Girls
Medway Towns, UK09-2001
Skills
- Customer Relationship Management
- Performance monitoring
- Adaptability
- Reliability
- Interpersonal Skills
- Problem-Solving
- Phone and Email Etiquette
- Conflict Resolution
- Effective Communication
- Active Listening
Affiliations
- I enjoy drawing and arts and crafts (although I am objectively not an artist)
- Spending time with my family
- I love animals, have a few pets including a pony that we spend lots of time with
Timeline
Document Controller
HEB Construction
01.2022 - 06.2023
Project Support Analyst
Tonkin & Taylor
10.2013 - 10.2021
Performance Analyst
London Underground IT
01.2007 - 01.2010
Administrative Officer
London Underground IT
01.2002 - 01.2007
Customer Service Representative
Transport for London
01.2002 - 01.2004
Helpdesk Officer
Transport for London
01.2002 - 01.2003
High School Diploma -
Chatham Grammar School For Girls
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