Summary
Overview
Work History
Skills
References
Timeline
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KIRSTY MCNEILL

Lake Hawea,Wanaka

Summary

Results oriented and driven professional with over 30 years’ experience in sales and people leadership with relationship-based customer focus. Solid history balancing team performance, customer service targets and business objectives.

Decisive leader with good planning and organisational skills. I'm success driven and have a strong desire to go above and beyond for customers.

Overview

19
19
years of professional experience

Work History

People & Capability Manager

New World Wanaka
09.2021 - Current
  • Human resource functions for the business. Including writing advertisements, vetting applications, interviewing, reference checks, onboarding, training, reviews, external leadership training coordination, maintain records, resolving conflicts, providing guidance, disciplinary functions, dismissal, immigration including accreditation and sponsorship
  • Establish and manage our Online proposition, including store set up, creation of team, rostering, training and ongoing department management. Focus on continuous improvement including development of marketing strategies to increase customer numbers and loyalty
  • Management of Checkout / Customer Service teams
  • Management of Administration and Compliance staff
  • Assist as needed in most departments and functions of the business
  • Lead the store and staff when owner / operators are absent

Owner / Operator

Little Cup of Happy Limited
, Wanaka
01.2021 - 09.2021
  • Creation of mobile coffee & smoothie business from concept design and research to opening and ongoing marketing, ensuring continuous increased brand visibility
  • Ensured compliance with local body Food Safety regulations and procedures
  • Established pricing models that balanced competitiveness with profitability goals.
  • Managed daily operations of the business, including staffing, food preparation, sales and book keeping
  • Business growth in providing baked goods and external catering on small level
  • Successful private sale of plant

Branch Manager

Bank of New Zealand – Wanaka
12.2017 - 10.2020
  • Lead branch team of Banking Advisors and Tellers through significant staffing restructure from initial formal consultation through to implementation evolving into acquisition of entirely new lending and teller teams including focus on accelerated digital sales and exceptional customer interactions for each and every transaction
  • Manage extensive building renovation project over 5 month period, coinciding with staffing restructure
  • Develop, coach and motivate both lending and customer service teams in line with the bank’s Blue Print including focus on conversations that help the Wanaka community be good with money encompassing a focus on protection for our customers and their assets whilst generating growth relationships and ‘stickability’ with Bank of Wanaka
  • Meet financial targets despite barriers and lack of sales force by utilising the extensive skills, knowledge and capability within the wider regional team
  • Recognising and promoting alternative strategies to ensure our branch remained ahead of track
  • Seeking opportunities to enhance the client experience
  • Develop and drive ongoing relationships within the BNZ Retail environment
  • Openly question and challenge operating functions and risk constantly with the view to creating internal capability and heightened understanding of the business’s financial requirements from Teller and Lending levels

Relationship Business Partner - Acquisition Business Partner

Bank of New Zealand – Southland
06.2005 - 12.2017
  • Originate new business whilst demonstrating an exceptional sales focus and networking ability
  • Review, process, close and administer customer loan proposals
  • Manage a portfolio of client relationships with varying complexity in order to maintain and enhance profitability, customer satisfaction and credit risk profile consistent with employer objectives
  • Meet financial targets by developing, promoting and selling a range of tailored and unique solutions incorporating employer products and services to meet client and prospect needs and maximise employer earnings
  • Create tailored solutions to meet clients’ current and future objectives
  • Presenting alternative strategies to achieve these objectives
  • Seeking opportunities to enhance the client experience
  • Be a trusted partner for clients, understanding their business and industry, their objectives, challenges and opportunities
  • Understand and make decisions regarding the credit in line with the Bank's risk appetite
  • Be a strong team player and enhance partnerships with internal relationships and clients to drive business performance
  • Highlighted by 4 years of Business Partner leadership within local Otago / Southland Team, providing training, strategic planning and team cohesion, enabling the team to achieve desired outcomes
  • Strong community presence and established as a market leading partner
  • Developing and maintaining a well-founded network of market advocates to develop advocacy for business referrals and to source market specific knowledge
  • Maintain a high level of awareness of industry activities, events and developments in the domestic market
  • Assist in the leadership, coaching and development of the wider Otago, Central Otago and Southland Business Partner team
  • Contributing and supporting process improvement changes and organisational strategy implementation
  • Create and organise corporate events, trainings and workshops such as BNZ Biz Bites and Glass Elevator Women's Network in conjunction with Southland Chamber of Commerce

Skills

  • Business Development
  • Workforce Management
  • Staff Development
  • Marketing
  • Policy Implementation
  • Strategic Planning
  • Performance Management
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Budget Control
  • Complex Problem-Solving
  • Sales management
  • Team Leadership
  • Performance Evaluations
  • Time Management
  • Key Performance Indicators

References

Available upon request

Timeline

People & Capability Manager

New World Wanaka
09.2021 - Current

Owner / Operator

Little Cup of Happy Limited
01.2021 - 09.2021

Branch Manager

Bank of New Zealand – Wanaka
12.2017 - 10.2020

Relationship Business Partner - Acquisition Business Partner

Bank of New Zealand – Southland
06.2005 - 12.2017

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KIRSTY MCNEILL