Kirstyn Sinclair
Christchurch ,Canterbury
Summary
Dynamic professional with a proven track record at Lolly Shop, enhancing customer satisfaction and team productivity through expert customer service and efficient process implementation. Skilled in cash handling and adaptability, I excel in fast-paced environments, significantly contributing to store goals with a focus on achievements and collaborative success.
Overview
6
6
years of professional experience
Work History
Shop Assistant
Lolly Shop
10.2021 - Current
- Organized merchandise displays, creating an inviting shopping environment.
- Increased sales opportunities with clear product recommendations.
- Handled transactions to ensure smooth and accurate checkout process.
- Improved customer satisfaction by providing friendly and knowledgeable service.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
2IC Manager Packing Room
Lolly Shop
10.2021 - Current
- Fostered a positive work environment by promoting teamwork & open communication channels.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Service Deli Assistant
New World Supermarket
06.2019 - 02.2022
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
Education
NCEA Level 1,2,3 - NCEA
Cashmere High School
Christchurch 12.2020
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Store maintenance
- Safety procedures
- Upselling strategies
- Loss prevention awareness
- Adaptability and flexibility
- Team collaboration
- Customer engagement
Timeline
Shop Assistant
Lolly Shop
10.2021 - Current
2IC Manager Packing Room
Lolly Shop
10.2021 - Current
Service Deli Assistant
New World Supermarket
06.2019 - 02.2022
NCEA Level 1,2,3 - NCEA
Cashmere High School
Similar Profiles
Jay MardigianJay Mardigian
Pick Packer at The Professors Online Lolly Shop and ConfectioneryPick Packer at The Professors Online Lolly Shop and Confectionery
Brock DahmesBrock Dahmes
Store Person at Kids In A Lolly ShopStore Person at Kids In A Lolly Shop
Sam SmithSam Smith
Retail Assistant at The Lolly BugRetail Assistant at The Lolly Bug