Overview
Work History
Education
Skills
Hobbies
Referees
Certification
Timeline
Generic
KIRTI MALA

KIRTI MALA

Lower Hutt,WGN

Overview

17
17
years of professional experience

Work History

Cooler Room Manager & Picker

Valiant logistics Ltd
Wellington
04.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Established team priorities, maintained schedules and monitored performance.
  • Prepared and checked outbound shipments for accuracy.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Picked and packed order items.

Retail Assistant Manager

Vision Investment Ltd
Suva, Fiji
08.2021 - 01.2024
  • Assisted in the development of store policies and procedures.
  • Monitored inventory levels and reordered merchandise as needed.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Developed promotional strategies to increase sales and profitability.
  • Coordinated with vendors for product availability and delivery schedules.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Resolved conflicts between employees or customers in a professional manner.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Processed sales transactions via cash register and telephone orders.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Cultivated loyal customer base by providing excellent customer service.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Greeted customers and offered assistance in finding needed items.
  • Developed loyal customer base through engagement and capture of customer phone and e-mail information.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.

Senior Sales Person

Vision Investment Ltd
Suva, Fiji
11.2019 - 06.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Supervisor

Vision Investment Ltd
Suva , Fiji
06.2021 - 08.2021
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Analyzed key performance indicators to identify effective strategies.

Sales Assistant

Vision Investment Ltd
Suva, Fiji
03.2019 - 11.2019
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Helped customers find specific products, answered questions and offered product advice.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Fostered relationships with customers to expand customer base and retain business.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Exchanged merchandise for customers and accepted returns.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Cashier

Vision Investment Ltd
Suva, Fiji
10.2007 - 03.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Taking Payment for hire purchases accounts
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Fiji Junior Certificate

Bhawani Dayal Arya College
Suva Fiji
12-2022

Certificate In Secretarial

Fiji National Institute
Suva Fiji
12-2005

Fiji School Leaving Certificate -

Bhawani Dayal Arya College
Suva Fiji
12-2004

Skills

  • Sales monitoring
  • Staff Training and Development
  • Employee Scheduling
  • Staff Development
  • Train New staff
  • Retail Operations
  • Promotions planning
  • Display building
  • Orientation and training
  • Merchandise Display
  • Delegation and Supervision
  • Budgeting and financial management

Hobbies

  • Cooking
  • Watching TV Series
  • Listen to songs
  • Making friends
  • Eating

Referees

Mr Mohammed Shareed Khan
Director Valiant logistics Ltd

Seaview Lower Hutt M# +64221367123

Mr Harish Deo
Supervisor Valiant Logistics Ltd
M# +6421612798

email: harishdeo54@yahoo.com

Certification

  • Occupational Health And Safety
  • First Aid
  • Quality Customer Service

Timeline

Cooler Room Manager & Picker

Valiant logistics Ltd
04.2024 - Current

Retail Assistant Manager

Vision Investment Ltd
08.2021 - 01.2024

Supervisor

Vision Investment Ltd
06.2021 - 08.2021

Senior Sales Person

Vision Investment Ltd
11.2019 - 06.2021

Sales Assistant

Vision Investment Ltd
03.2019 - 11.2019

Cashier

Vision Investment Ltd
10.2007 - 03.2019

Fiji Junior Certificate

Bhawani Dayal Arya College

Certificate In Secretarial

Fiji National Institute

Fiji School Leaving Certificate -

Bhawani Dayal Arya College

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