KIRTI MALA
Lower Hutt,WGN
Overview
17
17
years of professional experience
Work History
Cooler Room Manager & Picker
Valiant logistics Ltd
Wellington
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Prepared and checked outbound shipments for accuracy.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Picked and packed order items.
Retail Assistant Manager
Vision Investment Ltd
Suva, Fiji
08.2021 - 01.2024
- Assisted in the development of store policies and procedures.
- Monitored inventory levels and reordered merchandise as needed.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed promotional strategies to increase sales and profitability.
- Coordinated with vendors for product availability and delivery schedules.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Supported management team in developing action plans for addressing underperforming areas.
- Ensured compliance with local health and safety regulations in the store environment.
- Resolved conflicts between employees or customers in a professional manner.
- Investigated stock discrepancies through regular audits of backroom locations.
- Processed sales transactions via cash register and telephone orders.
- Trained staff to have extensive product knowledge and upselling skills.
- Cultivated loyal customer base by providing excellent customer service.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Greeted customers and offered assistance in finding needed items.
- Developed loyal customer base through engagement and capture of customer phone and e-mail information.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
Senior Sales Person
Vision Investment Ltd
Suva, Fiji
11.2019 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
Supervisor
Vision Investment Ltd
Suva , Fiji
06.2021 - 08.2021
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed key performance indicators to identify effective strategies.
Sales Assistant
Vision Investment Ltd
Suva, Fiji
03.2019 - 11.2019
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Cross-trained in other departments within the store including checkout counter operations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Helped customers find specific products, answered questions and offered product advice.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Contacted customers to provide information on new and exciting products and service offerings.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Fostered relationships with customers to expand customer base and retain business.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Cashier
Vision Investment Ltd
Suva, Fiji
10.2007 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Taking Payment for hire purchases accounts
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
Education
Fiji Junior Certificate
Bhawani Dayal Arya College
Suva Fiji 12-2022
Certificate In Secretarial
Fiji National Institute
Suva Fiji12-2005
Fiji School Leaving Certificate -
Bhawani Dayal Arya College
Suva Fiji12-2004
Skills
- Sales monitoring
- Staff Training and Development
- Employee Scheduling
- Staff Development
- Train New staff
- Retail Operations
- Promotions planning
- Display building
- Orientation and training
- Merchandise Display
- Delegation and Supervision
- Budgeting and financial management
Hobbies
- Cooking
- Watching TV Series
- Listen to songs
- Making friends
- Eating
Referees
Mr Mohammed Shareed Khan
Director Valiant logistics Ltd
Seaview Lower Hutt M# +64221367123
Mr Harish Deo
Supervisor Valiant Logistics Ltd
M# +6421612798
email: harishdeo54@yahoo.com
Certification
- Occupational Health And Safety
- First Aid
- Quality Customer Service
Timeline
Cooler Room Manager & Picker
Valiant logistics Ltd
04.2024 - Current
Retail Assistant Manager
Vision Investment Ltd
08.2021 - 01.2024
Supervisor
Vision Investment Ltd
06.2021 - 08.2021
Senior Sales Person
Vision Investment Ltd
11.2019 - 06.2021
Sales Assistant
Vision Investment Ltd
03.2019 - 11.2019
Cashier
Vision Investment Ltd
10.2007 - 03.2019
Fiji Junior Certificate
Bhawani Dayal Arya College
Certificate In Secretarial
Fiji National Institute
Fiji School Leaving Certificate -
Bhawani Dayal Arya College