Kirtika Reddy
Christchurch,CAN
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Sudima Hotel
03.2022 - Current
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Answered hotel phones with professionalism and directed calls appropriately.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Education
Lincoln High School
Lincoln, CAN08.2008
Skills
- Issue Identification
- Cleaning and Sanitizing
- Account Inquiries
- Staff Development
Timeline
Guest Service Agent
Sudima Hotel
03.2022 - Current
Lincoln High School
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