Kitsumi Ng
Auckland
Summary
Driven by a CAN DO attitude and exceptional time management skills, I excelled at Superstar Playground, enhancing customer satisfaction and safety. My ability to communicate effectively and adapt to changes led to significant improvements in operational efficiency and established strong relationships with both colleagues and customers, embodying patience, empathy, and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Superstar Playground
Receptionist And Barista
03.2023 - Current
- Dealing with booking enquiries.
- Provided first aid care when necessary, prioritizing child safety above all else.
- Constantly following up with customer enquiries and staying communicative.
- Caring for visitors.
- Having good Time-management due to the high amount of bookings.
- Multi-tasking of the Cafe section (e.g making drinks and food) and the Main Section (e.g selling tickets)
- Decorating party events in a limited amount of time.
- Established strong relationships with parents by providing regular updates on their child''s progress during their time at the playground.
- Supported parents in maintaining watchful supervision over their children during visits to the playground area.
- Enhanced playground safety by conducting regular inspections and maintenance checks on equipment.
- Ensured cleanliness of the playground area by performing daily cleaning tasks and litter removal.
Star Cafe Seafood Restaurant
Waitress
09.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Put forth genuine hospitality, adding to the luxury of the environment.
- Provided good customer care with immediate assistance when needed, also offering help at all times.
- Has developed a good relationship with customers which brings a positive atmosphere to the workplace.
- Work as a team member to achieve the highest level of customer service.
- Taking customer orders attentively and with respect.
- Set up linens, dishes, and silverware to prepare tables for customers.
Me&Chef
Waitress
12.2022 - 01.2023
- Delivered prompt service to prioritize customer needs.
- Delivered customer checks and securely processed credit card or cash payments.
- Memorized frequent customer preferences to build relationships and loyalty.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Memorized menu to help diners make informed meal choices.
- Lifted heavy objects safely
Education
High School Diploma -
Rangitoto College
Auckland, NZ12.2024
Skills
- Cleaning and sanitation
- Organization Skill
- Opening and closing procedures
- Customer Service
- Time Management
- Multi Languages
- Work ethic (Being productive, reliable, diligent and loyal to the organization’s purpose, mission, and values)
- Flexibility & Adaptability (understanding the need to remain flexible to support last-minute demands & changes)
- Excellent communication skills
- Ability to Work Under Pressure
- CAN DO attitude
- Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Malay
Professional Working
Fujian
Native or Bilingual
Hainan
Professional Working
Timeline
Superstar Playground
Receptionist And Barista
03.2023 - Current
Me&Chef
Waitress
12.2022 - 01.2023
Star Cafe Seafood Restaurant
Waitress
09.2022 - 01.2024
High School Diploma -
Rangitoto College
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