Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kitsumi Ng

Auckland,Pinehill

Summary

Dynamic and results-driven professional with extensive experience at Sue's Dim Sum, excelling in customer service and problem-solving. Proven ability to maintain cleanliness and organization while managing high-pressure situations. Multilingual communicator with a strong work ethic, dedicated to enhancing guest experiences and fostering lasting relationships.

Overview

3
3
years of professional experience

Work History

Sue's Dim Sum

Waitress
09.2024 - 07.2025
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Maintained cleanliness and organisation of dining area and service stations.
  • Collaborated with kitchen staff to expedite timely meal preparation.
  • Trained new waitstaff on restaurant procedures and service standards.
  • Cultivated positive relationships with regular customers through engaging conversations.
  • Verified guest identification to ensure legal age for alcohol purchase and consumption.
  • Resolved customer concerns efficiently, enhancing overall dining experience.

Superstar Playground

Receptionist And Barista
03.2023 - 09.2024
  • Handled booking inquiries efficiently to optimize customer service.
  • Prioritized child safety by providing first aid care when necessary.
  • Maintained communication with customers through consistent follow-ups on inquiries.
  • Demonstrated effective time management skills amid high booking volumes.
  • Managed multiple tasks in cafe and ticket sales sections simultaneously.
  • Executed timely decorations for party events under strict deadlines.
  • Cultivated strong relationships with parents through regular progress updates.
  • Enhanced playground safety by conducting routine inspections and maintenance.

Star Cafe Seafood Restaurant

Waitress
09.2022 - 01.2024
  • Greeted customers upon entry and addressed needs promptly.
  • Built strong relationships with customers to foster repeat business.
  • Performed cash, card, and check transactions to finalize purchases.
  • Prepared tables by setting up linens, dishes, and silverware.
  • Worked flexible hours and extra shifts to support operational demands.
  • Delivered genuine hospitality, enhancing the luxury environment.
  • Provided attentive customer care and assistance whenever required.
  • Collaborated with team members to ensure exceptional service standards.

Education

High School Diploma -

Rangitoto College
Auckland, NZ
12.2024

University of Auckland
Auckland, NZ

Skills

  • Cleaning and sanitation
  • Organizational skills
  • Opening and closing procedures
  • Customer service
  • Time management
  • Multilingual communication
  • Work ethic
  • Flexibility and adaptability
  • Communication proficiency
  • Pressure management
  • CAN DO attitude
  • Problem solving

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Malay
Limited
Fujian
Native/ Bilingual

Timeline

Sue's Dim Sum

Waitress
09.2024 - 07.2025

Superstar Playground

Receptionist And Barista
03.2023 - 09.2024

Star Cafe Seafood Restaurant

Waitress
09.2022 - 01.2024

High School Diploma -

Rangitoto College

University of Auckland

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Kitsumi Ng