KETAN KALGUTKAR
Schnapper Rock,New Zealand
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
HSBC Bank
05.2023 - 08.2024
- Delivered personalized banking solutions tailored to customer needs, enhancing trust and satisfaction
- Identified cross-selling opportunities, achieving sales targets for products like loans, insurance, and credit cards
Retail Branch Offi
HDFC Bank
01.2021 - 05.2023
- Collaborated with internal departments to address and resolve customer queries effectively
- Maintained accurate branch reports and provided updates to cluster heads
Teller
RAK Bank
11.2017 - 09.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Personal Banker
HDFC Bank
09.2014 - 11.2017
Process Associate
TCS E-serve
10.2010 - 07.2012
Education
Bachelor of Commerce - Commerce
01-2010
Skills
- Customer service
- Complaint handling
- Data entry
- Customer focus
Timeline
Customer Service Officer - HSBC Bank
05.2023 - 08.2024
Retail Branch Offi - HDFC Bank
01.2021 - 05.2023
Teller - RAK Bank
11.2017 - 09.2020
Personal Banker - HDFC Bank
09.2014 - 11.2017
Process Associate - TCS E-serve
10.2010 - 07.2012
MUMBAI UNIVERSITY - Bachelor of Commerce, Commerce
Similar Profiles
LAVNISH SIBURUTHLAVNISH SIBURUTH
Financial Crime Officer at HSBC BankFinancial Crime Officer at HSBC Bank
Sruthi SathindaranSruthi Sathindaran
Sr Manager at HSBC BankSr Manager at HSBC Bank
Vaughn CamposVaughn Campos
Director, ICG Hedge Fund Coverage at HSBC BankDirector, ICG Hedge Fund Coverage at HSBC Bank