KLARENCE OLIVEROS
Hamilton City,New Zealand
Summary
Experienced professional with a proven track record in client care, office administration, and team management across diverse sectors, including immigration, recruitment, automotive, real estate, and retail. Skilled in ensuring compliance with regulatory requirements while consistently delivering high-quality service. A natural communicator with strong interpersonal and problem-solving abilities, dedicated to building lasting client relationships. Demonstrated leadership in managing cross-functional teams, with a commitment to confidentiality, ethical standards, and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Licensed Immigration Adviser
Nations Connect Immigration and Recruitment
Hamilton, New Zealand
02.2022 - 05.2025
- Immigration Advisory & Compliance: Deliver accurate, lawful, and ethical immigration advice aligned with current New Zealand immigration legislation and policy, ensuring all visa applications (visitor, student, work, residence) met legal and procedural requirements.
- Client Relationship Management: Build and maintain strong client relationships through regular communication, clear guidance, and consistent updates throughout the visa application process.
- Application & Case Management: Assess eligibility, prepare, and submit detailed visa applications to Immigration New Zealand, while managing client files and documentation in compliance with IAA confidentiality standards.
- Administrative & Liaison Support: Provide comprehensive administrative support, including document preparation, data entry, schedule management, and correspondence, while liaising with INZ and other authorities on clients’ behalf.
Client Services Manager
CC Recruitment Limited
Hamilton, New Zealand
02.2020 - 02.2022
- Client Service Strategy & Policy Development: Design and review client service policies, programs, and procedures to ensure clear communication, responsiveness, and alignment with client needs.
- Team Leadership & Development: Provide guidance and feedback to team members, supported recruitment, and led staff development initiatives to ensure the delivery of high-quality client services.
- Client Relationship Management: Engage with clients to understand their expectations, foster strong relationships through active listening, and maintained effective communication.
- Cross-Functional Collaboration & Problem-Solving: Work closely with internal stakeholders, including Pastoral Care and Sales Relationship Managers, to coordinate solutions and resolve client concerns efficiently.
Assistant Manager
Imported Cars Limited
Palmerston North, New Zealand
07.2018 - 02.2020
- Office & Operations Management: Oversee daily business activities, including vehicle storage, movements, registrations, and compliance with imported car policies, NZTA regulations, and health and safety standards.
- Administrative & Financial Support: Manage phone and email correspondence, maintain accurate records and databases for personnel, financials, vehicles, and supplies; support budgeting, bookkeeping, and prepare reports for management.
- Staff Supervision & Performance Monitoring: Coordinate service standards and schedules, monitored staff performance, and ensure adherence to company procedures and regulatory requirements.
- Client & Stakeholder Liaison: Handle finance applications, liaise with finance companies, ensure proper documentation, and maintain strong communication with clients and internal stakeholders.
Contact Centre Officer (Part-time)
RayWhite Real Estate
Auckland CBD, New Zealand
05.2018 - 08.2018
- Sales Monitoring & Lead Generation: Analyze customer sales reports and conduct needs assessments to identify sales opportunities, including making outbound calls to promote property investment.
- Customer Relationship Management: Build and maintain strong client relationships, ensure high-quality customer experiences, and actively engage with both existing and potential clients.
- Data & CRM Management: Maintain accurate and meaningful CRM records to track the client journey, ensure data integrity aligned with best practices, and assess client eligibility against requirements.
- Operational Support & Communication: Report communication equipment issues, contribute to script writing, and consistently met KPIs through effective communication, and client engagement strategies.
Assistant Store Manager
Full Tank Limited
Parnell, New Zealand
11.2017 - 08.2018
- Store Operations & Compliance: Ensure timely store openings, cleanliness, accurate recipe preparation, and compliance with health, hygiene, and food safety regulations. Maintain store presentation and conduct daily/weekly stock takes and cash handling duties including banking and reconciliation.
- Team Supervision & Training: Oversee Shop Assistants’ appearance and conduct, manage staff rostering, initiate disciplinary actions when necessary, and lead recruitment processes including advertising, shortlisting, training, and probation monitoring.
- Inventory & Financial Management: Manage stock ordering and receiving, monitor cost of goods and wages budget, and ensure financial accuracy in sales, transactions, and turnover reporting to meet operational targets.
- Policy Implementation & Quality Control: Enforce company systems and procedures, maintained quality standards, and monitor staff use of company resources like phones and internet as per Area Manager directives.
Internship – Office Administrator
ISM NZ Limited
Dannemora, New Zealand
02.2018 - 05.2018
- HR – shortlisting and documentation of applicants.
- Payroll – MYOB.
- Accounts Receivable (invoicing, collection & reports) – MYOB.
- Accounts Payable (data entry & reports) – MYOB.
- Receptionist – cold calling for prospective clients.
Warehouse Coordinator (Part-time)
Compac Sorting Equipment Ltd/ Tomra Lane Sorting
Auckland, New Zealand
12.2016 - 10.2017
- Logistics & Product Flow Coordination: Facilitate efficient movement of products and components from inbound receipt to outbound shipment, ensuring smooth workflow across the supply chain.
- Inventory & Storage Management: Designate and adjust storage areas based on production and shipping needs, perform inventory counts, and maintain accurate location databases.
- Order Preparation & Fulfillment: Verify product locations, coordinate movement to staging areas, and resolve logistical issues to ensure timely and accurate shipment preparation.
- Team Support & Continuous Improvement: Assist daily operations under team leader guidance, participate in training opportunities to enhance job knowledge, and contribute to achieving organizational distribution goals.
Branch Manager
Suyen Corporation / Bench
Taguig, Philippines
06.2015 - 04.2016
- Operations & Coordination: Collaborate with Accounting and Audit departments to ensure accurate implementation of financial procedures and compliance with operational standards.
- Staff Management & Training: Lead hiring, onboarding, and training initiatives, including induction on customer service and sales techniques; develop staff schedules and support ongoing performance management.
- Sales & Customer Service: Sell merchandise, prepare sales and personnel reports, resolve customer complaints, and manage issues such as supply shortages to ensure smooth retail operations.
- Inventory & Store Management: Authorize payments and returns, maintain accurate inventory levels, and supervise day-to-day activities of store personnel to ensure efficiency and customer satisfaction.
Assistant Training Facilitator
OPUS AD LUCEM Inc.
Metro Manila, Philippines
06.2014 - 06.2015
- Workshop Preparation & Participation: Attend pre-workshop planning meetings with lead facilitators and participate in the full duration of the workshop to ensure alignment and readiness.
- Facilitation Support: Assist with group discussions, report-back sessions, and hands-on activities, contributing to an engaging and effective learning environment.
- Feedback & Evaluation: Take detailed notes on workshop delivery, materials, and participant feedback to identify areas for improvement and guide future facilitation efforts.
- Administrative Support: Manage workshop logistics, including the distribution, collection, and summarization of evaluation forms to support post-workshop analysis and reporting.
Marketing Coordinator (Internship)
Philippine Long Distance Telephone Company
Makati, Philippines
04.2014 - 05.2014
- Customer Service & Support: Respond to customer inquiries and resolve complaints within the Home Business Division, ensuring a positive client experience.
- Sales & Marketing Assistance: Support the promotion and sale of marketing services to customers, contributing to overall business development goals.
- Research & Data Management: Conduct research and compile essential product and sales information to support marketing initiatives and strategic decision-making.
- Project Coordination & Administration: Assist in coordinating marketing projects and activities, and maintain accurate internal databases and records to ensure efficient workflow.
Education
Graduate Diploma - New Zealand Immigration Advice (Level 7)
Toi Ohomai Institute of Technology
Tauranga, New Zealand01.2023
Office and Business Administrators Mentorship Programme - NZ training
ISM Training Group Ltd
Dannemora, New Zealand02.2018
BA (Honours) - Business and Management
01.2017
Diploma in Business - Level 7
Aspire2 International
New Zealand01.2017
BSBA - Major in Marketing & Advertising Management
De La Salle University
Dasmarinas, Philippines01.2015
Skills
- Immigration advice
- Client eligibility assessment
- Documentation management
- Client relationship management
- Problem solving
- Data entry
- Office administration
- Decision-making
- Customer service
- Solution-oriented approach
- Regulatory compliance
- Case management
References
- Referees upon request
Timeline
Licensed Immigration Adviser
Nations Connect Immigration and Recruitment
02.2022 - 05.2025
Client Services Manager
CC Recruitment Limited
02.2020 - 02.2022
Assistant Manager
Imported Cars Limited
07.2018 - 02.2020
Contact Centre Officer (Part-time)
RayWhite Real Estate
05.2018 - 08.2018
Internship – Office Administrator
ISM NZ Limited
02.2018 - 05.2018
Assistant Store Manager
Full Tank Limited
11.2017 - 08.2018
Warehouse Coordinator (Part-time)
Compac Sorting Equipment Ltd/ Tomra Lane Sorting
12.2016 - 10.2017
Branch Manager
Suyen Corporation / Bench
06.2015 - 04.2016
Assistant Training Facilitator
OPUS AD LUCEM Inc.
06.2014 - 06.2015
Marketing Coordinator (Internship)
Philippine Long Distance Telephone Company
04.2014 - 05.2014
Graduate Diploma - New Zealand Immigration Advice (Level 7)
Toi Ohomai Institute of Technology
Office and Business Administrators Mentorship Programme - NZ training
ISM Training Group Ltd
BA (Honours) - Business and Management
Diploma in Business - Level 7
Aspire2 International
BSBA - Major in Marketing & Advertising Management
De La Salle University
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