Klaudia Maria Wal
Auckland,Totara Vale
Summary
Detail-oriented and analytical professional with strong experience in administrative support, data management, and customer service. Adept at troubleshooting issues, streamlining processes, and implementing efficient solutions to enhance operational effectiveness. A quick learner with excellent problem-solving skills, adaptability, and the ability to manage multiple priorities in fast-paced environments. Passionate about technology and delivering top-tier support to users.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Benefitz
05.2023 - Current
- Provide technical and operational support to internal teams, ensuring a smooth workflow and efficient use of software systems.
- Manage and troubleshoot office software and databases, including Workamajig, improving system efficiency.
- Analyse and maintain accurate records through data entry, reporting, and documentation management.
- Deliver excellent customer support by addressing inquiries, resolving concerns, and improving client satisfaction.
- Monitor and manage social media accounts, leveraging digital tools to enhance communication and engagement.
- Optimise office operations by implementing streamlined procedures, improving productivity, and reducing inefficiencies.
Cafe Manager
The Gateau House
07.2022 - 05.2023
- Handled customer interactions, resolving inquiries and complaints to ensure high levels of satisfaction.
- Managed financial transactions and reconciled accounts, ensuring accuracy and compliance.
- Implemented inventory tracking, reducing shortages, and improving operational efficiency.
Support Assistant
Pak'n'Save
08.2019 - 06.2022
- Provided technical assistance to customers, resolving issues efficiently to enhance the user experience.
- Managed and updated client records, ensuring data accuracy, and accessibility for operational efficiency.
- Assisted in financial transactions, processing payments, and maintaining accurate documentation.
- Coordinated with internal teams to streamline online order processing, and improve service quality.
Sales Representative
Liberty Poland S.A
01.2018 - 07.2018
- Provided client-focused product and service recommendations, increasing customer satisfaction, and sales.
- Built and maintained strong customer relationships, ensuring long-term engagement and loyalty.
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Education
Executive Diploma - Graphic Design And Desktop Publishing
International Career Institute
309 Kent Street, Sydney New South Wales 200001-2025
Interior Design Course -
The Interior Design Institute
01.2022
Secondary education -
Liceum Ogólnokształcące Im. Mjr. Henryka Sucharskiego W Myszkowie
Myszków, Poland06.2017
Lower Secondary Education -
Gimnazjum Im. Henryka Sienkiewicza W Myszkowie
Myszków, Poland06.2014
Course - Google IT Support Certificate
Coursera
Skills
- Technical troubleshooting and problem-solving
- Data Analysis and Reporting
- Software and system support
- Customer support and client relations
- Process Improvement and Optimization
- Documentation and compliance
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Workamajig and CRM Systems
- Social Media and Digital Tools
- Strong communication and multitasking
Languages
English
Native/ Bilingual
Polish
Native/ Bilingual
Korean
Limited
References
References available upon request.
Timeline
Administrative Assistant
Benefitz
05.2023 - Current
Cafe Manager
The Gateau House
07.2022 - 05.2023
Support Assistant
Pak'n'Save
08.2019 - 06.2022
Sales Representative
Liberty Poland S.A
01.2018 - 07.2018
Executive Diploma - Graphic Design And Desktop Publishing
International Career Institute
Interior Design Course -
The Interior Design Institute
Secondary education -
Liceum Ogólnokształcące Im. Mjr. Henryka Sucharskiego W Myszkowie
Lower Secondary Education -
Gimnazjum Im. Henryka Sienkiewicza W Myszkowie
Course - Google IT Support Certificate
Coursera
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