Kieran Middelbeek
Export Sales Specialist
Auckland,Warkworth
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Sales & Merchandising Representative
Ray Staiger Ltd
06.2019 - 12.2019
- Calling on customers on a monthly basis in an area ranging from Bombay through to Kaitaia
- Ensuring customer satisfaction with the Ray Staiger range of products
- Merchandise Fasteners stands (ensure correct product in the correct place etc) and put together recommended re-orders for customers
- Organise in-store BBQ’s where plumbers would come into respective plumbing stores and build relationships as well as carry out product training and education for the plumbers and the in-store staff
- Regular quotations for commercial project work as well as visits to construction sites to make sure products were fit for purpose
Business Development Manager
Fasteners Direct Global
01.2019 - 06.2019
- With all of my potential customers being project based, I have spent time on various active construction sites within the greater Auckland area
- This has helped with my understanding of the FDG product offer and where our products are used
- Cold calling on various Commercial Plumbers like Hanlon, Bassett Quix Plumbing and others
- Working with our suppliers to negotiate competitive offers on commodity products like Threaded Rod, Munzen Rings & Strut Channel & Associated Fixings
- Logging customer interactions, successes and failures within our internal CRM system on a regular basis
- Undertaking market research to identify new prospects, qualifying them and then converting them to customers of FDG
- Working with operations and warehouse teams to ensure orders are turned around and delivered to site within 1 day
Export Sales Representative
Tropex Exports
09.2014 - 06.2018
- Managing the Cook Island’s market and all key accounts from end 2014, increased the total sales for from 2015 to 2016 financial year $1.2 million to 1.7 million (roughly 8% gross profit)
- Managing accounts in the Samoa & American Samoa markets and all key accounts as of December 2015 till the end of my tenure at Tropex
- I undertook regular market visits to these locations
- I developed a new timber supplier for my previous employer
- The mill was McAlpines Rotorua in 2016, we recorded over 1 million dollars of business with them for the 2016 financial year
- Growing a key account for a customer based in Aitutaki to $750,000 NZD (approx) total sales for 2016 financial year, this account netted $150,000 NZD total yearly sales (approx) when I was given total responsibility for the account in 2011
- I worked closely with shipping lines PIL/PDL and Swire Shipping to improve our transhipment (ex North Asia and S.E Asia Containerised) freight rates for Samoa, American Samoa, Tonga and the Cook Islands
- Employing targeted sales strategy on a customer by customer basis, also on a product by product basis to achieve best results
- Developed an offer for cement and other mixed building materials as well as non-perishable food items ex Fiji after a sales trip with my customers from Aitutaki
- We called on potential suppliers together during this Fiji market visit
- The volume and frequency of this business was 1 x 20’ FCL per month
Export Sales Support
Tropex Exports
02.2010 - 09.2014
- Took on support roles in new, more complicated and diverse markets such as Fiji, New Caledonia and the Cook Islands
- Increased my understanding of the technical aspects of the large portfolio of products I was working with
- This in turn increased my sales and customer service performance
- Managing the Norfolk Island and Niue markets, growing both market's total sales and total profit
- Travel to the Cook Island’s and Samoa markets with the market managers to get an understanding of how Tropex Representatives operate in the market when face to face with customers
- Travel to Samoa/American Samoa and Cook Island’s markets unaccompanied (2012 onwards)
- Further developing my knowledge of the freight and logistics network (shipping companies and routes) for export from our supply locations
- Growing an account I managed in Aitutaki, Cook Island’s from $150,000 NZD total sales to around $400,000 by the end of financial year 2014
- Establishing business in Tuvalu with one customer and achieving $200,000 NZD total sales, as of end of the financial year 2016
Export Sales Cadet
Tropex Exports
02.2009 - 01.2010
- Processing of orders & logistical documents (domestic NZ and international)
- Understanding of NZ and International logistics involved with exporting, as well as an understanding of the advantage of working directly with shipping lines owning vessels rather than freight forwarders (freight agents)
- Processing of air-freight order invoices and documentation
- Learning the supply channel ex New Zealand and Internationally (S.E Asia, North Asia)
- Developing an understanding of the Samoa and American Samoa markets (customer order cycles etc)
- Managing the small markets of Norfolk Island and Niue (all customer accounts reporting to me)
- Assisting the wood products manager in processing orders, also learning the basic supply channel for wood products at the time and the shipping methods (break-bulk) for timber products to the Pacific Islands
- Undertook a course to increase my proficiency in Microsoft Office (Word, Excel & Publisher)
Storeman
Independent Ceramics
12.2007 - 02.2009
- Managing a warehouse inventory of tiles
- Unloading containers (containing pallets of tiles) via forklift as part of my role I attended a forklift operating course and obtained my forklift license
- Organising the warehouse (popular ranges easily accessible) and making sure stock rotation (old stock used before fresh stock) was occurring
- Liaising with trucking companies for pickup of orders
- Packaging orders (via pallet and carton) in a manner to avoid breakage of tiles during transit
Education
Bachelor Of Health Science Psychology - Psychology
Auckland University of Technology
Auckland, NZ 06.2020 - 12.2024
NCEA Level 1 -
Macleans College
12.2005
NCEA Level 2 -
Macleans College
12.2006
NCEA Level 3 & University Entrance -
Macleans College
01.2007
Skills
- Merchandise allocation
- Team leadership
- Customer relations
- Export documentation expertise
- Human Resources
- Verbal and written communication
- Territory growth
- Empathy for others
Personal Information
Hobbies: Automotive enthusiast, Weight training & Fitness, Travel, Sport (Rugby & Cricket)
Certification
- Forklift Certification
- Microsoft Office Specialist (MOS) Certification
- New Zealand full Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor Of Health Science Psychology - Psychology
Auckland University of Technology
06.2020 - 12.2024
Sales & Merchandising Representative
Ray Staiger Ltd
06.2019 - 12.2019
Business Development Manager
Fasteners Direct Global
01.2019 - 06.2019
Export Sales Representative
Tropex Exports
09.2014 - 06.2018
Export Sales Support
Tropex Exports
02.2010 - 09.2014
Export Sales Cadet
Tropex Exports
02.2009 - 01.2010
Storeman
Independent Ceramics
12.2007 - 02.2009
NCEA Level 3 & University Entrance -
Macleans College
NCEA Level 1 -
Macleans College
NCEA Level 2 -
Macleans College
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