Hi, I’m
Knavargh Swann
Team Co-Ordinator & Helpdesk Representative
Auckland
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Friendly Help Desk Technician with a few years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
9
years of professional experience
Work History
Iconic EnterprisesAuckland, New Zealand
Community Manager
10.2021 - Current
Job overview
- Organized and executed the launch of One community.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company engagement to provide inclusion towards our Māori community.
- Improved operations through consistent hard work and dedication.
CBG HEALTH RESEARCH / REACH AOTEROAAuckland
Helpdesk & Field Support.
05.2022 - Current
Job overview
- Installed, modified and repaired software and hardware to resolve technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided basic end-user troubleshooting and desktop support.
- Patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
CBG HEALTH RESEARCH Auckland
Team Co-Ordinator & Helpdesk.
11.2021 - 05.2022
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with callers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Hick Bros Civil ConstructionAuckland
Machine Operator
02.2019 - 06.2020
Job overview
- Maintained equipment performance by lubricating and cleaning components.
- Operated machining equipment safely with team of operators.
- Inspected products and machines to maintain quality and efficiency.
- Coordinated machine actions with other crew member activities by positioning and moving loads to necessary locations.
- Coordinated machine actions with crew members using hand or audio signals.
Esport FreelancerAuckland
Player Coach & Player Development
01.2018 - Current
Job overview
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Established clear benchmarks for performance and monitored individual and team progress.
GGPC / PBTECHAuckland
Tech Support & Content Creator
01.2018 - 12.2018
Job overview
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated stories to reflect current trends and news to pull audience into website.
- Organized collected information to produce well-written articles.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
Education
Campion CollegeGisborne New Zealand.
from NCEA LEVEL 3
01.2008 - 12.2013
Skills
Advanced MS Office Suite
Accomplishments
- Supervised team of 40 staff members.
- Collaborated with team of 40 in the development of Our Case Investigation Team.
- Documented and resolved Technical Problems which led to A very fast internal promotion.
- Currently hosting one of the biggest New Zealand servers having an online community of 8000 members.
- Māori involvement within my community, 8000 Members & 5500 are Te Reo speakers.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Helpdesk & Field Support.
CBG HEALTH RESEARCH / REACH AOTEROA
05.2022 - Current
Team Co-Ordinator & Helpdesk.
CBG HEALTH RESEARCH
11.2021 - 05.2022
Community Manager
Iconic Enterprises
10.2021 - Current
Machine Operator
Hick Bros Civil Construction
02.2019 - 06.2020
Player Coach & Player Development
Esport Freelancer
01.2018 - Current
Tech Support & Content Creator
GGPC / PBTECH
01.2018 - 12.2018
Campion College
from NCEA LEVEL 3
01.2008 - 12.2013
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