Koliniasi Fa'onevai
Auckland,AUK
Summary
Dynamic Sales Associate with proven expertise at Nike, adept at fostering customer relationships and driving sales through effective problem-solving and suggestive selling techniques. Recognized for reliability and punctuality, I excel in team collaboration and have successfully trained new staff, enhancing overall store performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
Nike, Retail Prodigy Group (RPG)
11.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Mount Roskill Grammar School
Frost Road, Mount Roskill, Auckland 1041Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Flexible schedule
Accomplishments
- Awarded August MVP 2024 (Employee of the Month)
Languages
English
Native or Bilingual
Tongan
Native or Bilingual
Timeline
Sales Associate
Nike, Retail Prodigy Group (RPG)
11.2022 - 05.2024
High School Diploma -
Mount Roskill Grammar School
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