KOLI PALUSHAJ

Supporting audiovisual systems across SkyCity sites, including the New Zealand International Convention Centre (NZICC). Responsible for maintaining and troubleshooting AV equipment to ensure reliable operation for conferences, events, and daily venue activities.

Provide on-site technical support, carry out preventative maintenance, diagnose system faults, and work closely with operations and event teams to resolve technical issues quickly. Assist in maintaining high service standards across multiple venues while ensuring AV systems remain fully operational and event-ready.

• Operated audio-visual equipment for events and presentations at SkyCity venues.
• Collaborated with event planners to design effective audio-visual setups.
• Maintained and troubleshot audio-visual systems to ensure optimal performance.

• Managed and supported enterprise-wide audio visual systems for BHP Queensland across multiple sites, enhancing user experience and operational efficiency.
• Deliver technical leadership and coordinate internal teams and vendors to ensure high-performance AV environments for executive and operational functions
• Lead AV project delivery for new installations, upgrades, and preventative maintenance across BHP Queensland locations
• Configure and support Crestron-controlled meeting rooms, Cisco conferencing hardware, Microsoft Teams Rooms, and Webex
• Provide live event support and executive troubleshooting to ensure zero downtime during critical operations
• Collaborated with IT teams, stakeholders, and third-party vendors to optimize system performance in alignment with business needs, ensuring seamless AV integration.

• Led AV engineering for ASB Bank, overseeing AV project delivery and system performance across two main corporate sites and multiple satellite locations.
• Managed the planning, coordination, and execution of AV technology upgrades across multiple banking locations.
• Coordinated contractors, vendors, and IT support teams for seamless AV integration, enhancing business continuity.
• Acted as primary AV liaison for internal stakeholders and external vendors, ensuring alignment to technical standards and timelines.
• Delivered on-site and remote support for high-stakes executive meetings, achieving zero disruption and ensuring consistent user experience.
• Conducted preventative maintenance, diagnostics, and equipment testing to maintain optimal performance across all meeting rooms.
• Provided first-line IT and helpdesk support for AV-related incidents, logging and escalating tickets.
• Built relationships with internal teams and leadership, providing training that increased AV confidence among non-technical users.

• Led service technician efforts for major clients including PwC, Jarden, Suncorp, and Fonterra, ensuring quality service delivery and strong client relationships.
• Installed, troubleshot, and maintained digital and AV systems, enhancing functionality in commercial and residential settings.
• Demonstrated expertise in Crestron, CISCO, Microsoft, and Extron technologies.
• Served full time as the on-site senior technician at Fonterra.
• Provided technical support to C-Suite stakeholders, facilitating effective communication and resolution of issues.

• Executed installation of security systems including Gallagher, Paradox, ICT, Integriti, and CCTV, ensuring optimal functionality and compliance with client specifications.
• Conducted fault diagnosis and repair, installed cabling, and maintained health and safety standards while ensuring effective client communication.
• Managed large-scale commercial projects for AUT, Coca-Cola, Spark, and Westpac, along with residential installations for Housing New Zealand and Government House, contributing to enhanced security infrastructure.

• Assembled various parts of the motor home, including the kitchen, bathroom, windows, electrics, and plumbing.
• Studied blueprint specifications and parts lists, gathered parts and tools, and followed assembly instructions.
• Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
• Managed inventory, ensured correct materials were supplied, maintained stock levels, anticipated supply needs, and verified receipt of supplies.

• Managed customer service operations at CES, an authorized IELTS center in UAE, ensuring smooth exam registrations, timely responses to inquiries, effective troubleshooting, and high levels of customer satisfaction.
• Coordinated test dates and invigilated exams for 500 candidates across 10 venues thrice monthly, ensuring seamless setup of audio visual systems and equipment.
• Operated authorized IELTS center in UAE