Kolio Giovanni Mareko
Auckland,Papatoetoe
Summary
I am driven professional with a robust background in both technical and customer service roles, notably as an ICT Technician at Digicel Samoa. Excelled in network troubleshooting and enhancing customer relations, demonstrating exceptional communication skills and a proactive approach to problem-solving. Achieved significant improvements in system efficiency and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. I am currently studying to be a qualify personal trainer with a motivation to help people reach their goals during their fitness journey and exercise.
Overview
10
10
years of professional experience
Work History
Steel Fixer
Complete Real Enforcement
01.2021 - 01.2022
- Tied rebar into wire mesh formations using welding, wiring, and clipping techniques.
- Operated hand and power tools safely to prepare materials.
ICT Technician
Digicel Samoa
01.2018 - 01.2020
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Customer Service Representative
Digicel Samoa
01.2013 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Street Sales Person
Digicel Samoa
01.2012 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Sales skills and communication skills
Education
Associate of Arts - Sociology And Anthropology
University of The South Pacific
SamoaHigh School Diploma -
St. Josephs College
SamoaQualify Personal Trainer
NZIHF Fitness Educator
Auckland03.2024
Skills
- People and communication skill's
- Time management skills
- Plan interpretation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Motivational Skills
- Sales Presentations
- Network Troubleshooting
- Remote Support
- Wireless Networking
- Hardware Installation
Accomplishments
- Samoa National Body Building
- Novice gold medallist
- Auckland Nationals Body building
- Samoan National Body Building 2017
- Samoa National Body Building
-8kg Overall gold medalist
- Certificate in Height and Safety harness riging Level 1
- Certificate in Trainer assisted stretching
Timeline
Steel Fixer
Complete Real Enforcement
01.2021 - 01.2022
ICT Technician
Digicel Samoa
01.2018 - 01.2020
Customer Service Representative
Digicel Samoa
01.2013 - 01.2017
Street Sales Person
Digicel Samoa
01.2012 - 01.2013
Associate of Arts - Sociology And Anthropology
University of The South Pacific
High School Diploma -
St. Josephs College
Qualify Personal Trainer
NZIHF Fitness Educator
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