Kolopa Gosche
Whangarei,NTL
Summary
I am a very honest and hardworking individual. Work is truly my happy place, as I enjoy meeting people and embracing the challenges that come with a new role. I take these challenges on board and always do my best to fulfil what is required of me by my employer.
I am also a proud mother of three adult children and a grandmother to three grandchildren, which has further strengthened my sense of responsibility, commitment, and work ethic.
Overview
9
9
years of professional experience
Work History
Operations Manager
Cash N Carry Limited
Mount Roskill, AUK
01.2023 - Current
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Led cross-functional teams to enhance operational efficiency and foster collaboration.
- Developed training programs to improve employee performance and ensure compliance with safety standards.
- Implemented cost-saving initiatives that optimized resource allocation within operations.
Transport Assistant
Cash N Carry Limited
Mount Roskill, AUK
04.2020 - 12.2022
- Coordinated transportation logistics to ensure timely deliveries and optimize routes.
- Assisted in maintaining accurate inventory records for transport operations.
- Implemented safety protocols, reducing risks during loading and unloading processes.
- Communicated effectively with drivers to resolve scheduling conflicts and improve efficiency.
Customer Service Representative
Cash N Carry Limited
Mount Roskill, AUK
01.2019 - 04.2021
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Provided product knowledge support to customers, facilitating informed purchasing decisions.
- Assisted in training new team members on customer service protocols and system usage.
- Implemented process improvements that reduced response times for customer queries.
Meat Specialist
Cash N Carry Limited
Mount Roskill, AUK
07.2017 - 01.2019
- Ensured compliance with food safety standards and regulations in meat handling and storage.
- Trained staff on proper meat preparation techniques to enhance quality and consistency.
- Managed inventory levels, minimizing spoilage through effective stock rotation practices.
- Collaborated with suppliers to source high-quality meats, negotiating favorable terms for the company.
Education
No Degree - Accounts
Mt Roskill Grammar
School09-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Staff management
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Customer relationship management
- Staff development
- MS office
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Operations Manager
Cash N Carry Limited
01.2023 - Current
Transport Assistant
Cash N Carry Limited
04.2020 - 12.2022
Customer Service Representative
Cash N Carry Limited
01.2019 - 04.2021
Meat Specialist
Cash N Carry Limited
07.2017 - 01.2019
No Degree - Accounts
Mt Roskill Grammar