Summary
Overview
Work History
Education
Skills
Certification
Additional Information
REFERENCES
Timeline
Generic
Kolopa Jones

Kolopa Jones

Taupo,WKO

Summary

Motivated & hard working individual who learns quickly in fast-paced, high-volume environments. Organized and reliable individual with proven track record of providing exceptional customer service in fast-paced environments. Experience delivering administrative excellence, including clerical support and public interaction. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Willingness to take on added responsibilities to meet team goals. Strong awareness & consistently adheres to safe practices in the work place.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Support Advisor

Kainga Ora, Housing New Zealand Corp
02.2015 - 01.2017
  • Answering inbound telephone, email & fax enquiries
  • Providing Customers with appropriate information, advice and options
  • Managing tenant’s accounts (damage debt, rental debt and credit)
  • Lodging complaints and providing feedback for both internal and external clients
  • General Administrative Work (Generate & send Reference letters, Account statements, Forms etc.)
  • Data Entry
  • Quality Control (checking processes are carried out properly before being sent to third party organizations)
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Pool Receptionist

Taupo Debretts Hot Springs
09.2009 - 01.2011
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash & Eftpos transactions and maintained sales and payments records accurately.
  • Stocked, rotated and displayed merchandise as required.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Check Point Log Scaler & Trainee Loader Operator

C3 ltd
10.2017 - 12.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments with strong health & safety practices at forefront.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Measure/ scale logs using scanning technology, then ticket & barcode logs ready for export
  • Load/unload logging trucks/rail wagons and stack logs
  • Assist with loading logs berth side ready to be loaded on log vessels.

Laborer

RS Cabling & Civil Ltd
01.2013 - 01.2015
  • General Duties which included working in Ultra-Fast Broadband/B.A
  • U, Rail Work, Civil work and Power Faults
  • Providing assistance to the General Manager, the Health & Safety Manager, Office Manager and Foreman when required
  • Collating up to 21 staff members timesheets
  • Co-coordinating and arranging training from service providers
  • Arrange accommodation as required
  • Run office and depot errands as requested
  • Print and compile plans (service, site, underground etc.)
  • Take in bound calls and front of house
  • Update staff’s training cards/records

Apprentice Log Maker

Olsen 80 ltd
02.2011 - 05.2011
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in a fast-paced environments ensuring .
  • Quality Control (Checking quality of logs and making sure that they meet specifications before being sent off her export)
  • Skid Worker (Operation of Chainsaw)
  • Measure & mark logs according to specific grading guidelines while checking for defects.

Secondary Processing Operator

Tenon Clearwood
09.2023 - Current
  • Enhanced production efficiency by monitoring and adjusting machine settings according to product specifications.
  • Reduced downtime by performing routine maintenance on equipment and troubleshooting machine issues.
  • Maintained high quality standards by conducting regular inspections of products for defects or deviations.
  • Collaborated with team members to optimize workflow and achieve overall operational goals.
  • Ensured safe working environment by adhering to established safety procedures and guidelines.
  • Ensuring all processed products met company standards before being packed.

Education

Taupo-nui-a-Tia College
Taupo New Zealand

Skills

  • Frontline Customer Service experience
  • Call center experience
  • Business Administration
  • Strong Health & Safety Awareness
  • Quality Control
  • Computer Savvy
  • Plant & Heavy Machinery experience
  • Cash Handling & Eftpos
  • Class 2 Learners
  • Fast Learner
  • Initiative
  • Reliable & Conscientious
  • Team Player
  • Self Motivated
  • Organized & Adaptable

Certification

National Certificate of Educational Achievement

(Level 1)


National Certificate of Educational Achievement

(Level 2)

Additional Information

Full Class 1

Class 2 Learners

REFERENCES

  

Everlyn White

Housing New Zealand Corp

Team Leader 

0211883740

  

Ondrej Stavel

ISO Checkpoint Manager (Former C3 Manager)

027 200 9150

Ondrej.Stavel@iso.co.nz

  

Karl Albert

C3 Limited

Former Area Manager

0212600300


Jayde Winter

Taupo Debretts Spa Resort

02102484559

Timeline

Secondary Processing Operator

Tenon Clearwood
09.2023 - Current

Check Point Log Scaler & Trainee Loader Operator

C3 ltd
10.2017 - 12.2018

Customer Support Advisor

Kainga Ora, Housing New Zealand Corp
02.2015 - 01.2017

Laborer

RS Cabling & Civil Ltd
01.2013 - 01.2015

Apprentice Log Maker

Olsen 80 ltd
02.2011 - 05.2011

Pool Receptionist

Taupo Debretts Hot Springs
09.2009 - 01.2011

Taupo-nui-a-Tia College

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Kolopa Jones