Kolotile Maxine Leka Higgins
Auckland,AUK
Summary
With a proven track record at Radiuscare, I excel in patient care and time management, ensuring high-quality support and efficiency. My empathetic approach and meticulous attention to detail have significantly enhanced patient satisfaction and safety. Leveraging skills in dementia knowledge and calmness under stress, I consistently achieve positive outcomes in challenging healthcare environments. I am proactive worker committed to helping my residents and also provide top-notch patient care. Skilled at patient treatments with knowledge and over 10 years experience of being a healthcare assistant.
Overview
22
22
years of professional experience
Work History
Healthcare Assistant
Radiuscare
01.2021 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
Healthcare Assistant
Radiuscare
05.2014 - 01.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Support Worker
Salvation Army Home Care
01.2012 - 04.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Machine Operator
Katikati Plastics
11.2011 - 01.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Seasonal Worker
KatiKati Fruit Packing
05.2011 - 11.2011
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Machine Operator Team Leader
Sistema Plastics
01.2003 - 05.2011
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
Level 4 in Health And Wellbeing Certificate - Healthcare Assistant
Ignite College
Auckland, NZ01.2022
Level 2 Health And Wellbeing - Healthcare Assistant
Salvation Army Homecare
Auckland, NZ01.2013
Skills
Time Management
Patient Care
Patient-focused care
Supporting personal needs
Dementia and Alzheimer's knowledge
Empathy and Compassionate Care
Feeding Assistance
Attention to Detail
Meal Preparation
Observing responses
Preparing meals
Patient Positioning
Calm Under Stress
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Healthcare Assistant
Radiuscare
01.2021 - Current
Healthcare Assistant
Radiuscare
05.2014 - 01.2021
Support Worker
Salvation Army Home Care
01.2012 - 04.2014
Machine Operator
Katikati Plastics
11.2011 - 01.2012
Seasonal Worker
KatiKati Fruit Packing
05.2011 - 11.2011
Machine Operator Team Leader
Sistema Plastics
01.2003 - 05.2011
Level 4 in Health And Wellbeing Certificate - Healthcare Assistant
Ignite College
Level 2 Health And Wellbeing - Healthcare Assistant
Salvation Army Homecare
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