Kolotita Touta
Christchurch,CAN
Summary
Experienced in customer service professional seeking a position where I can provide the best customer service possible. Communicating in a clear and sensitive manner to people in different setting and from different background has been a task to success for me. Being able to work with people from diverse background, such as cultures, gender and ages has been something I enjoy and love within work and outside work place. I have been in hospitalities industry for 3 years, working in different areas in front house, bar person, event and housekeeper.
Overview
2
2
years of professional experience
Work History
Receptionist
Land scape
Riccarton, Christchurch
02.2021 - 07.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
Front House Event
Te Pae
Riccarton, Christchurch
- Serving drinks and foods, helping with guest inquiries.
- Assisted with setting up chairs, tables, decorations, and other event materials.
- Greeted guests and provided information about the event.
Hotel front house
Rydges Latimer
- Serving foods and drinks, taking orders from guests.
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
Housekeeping
Novotel hotel
- Making beds, cleaning guest rooms to a professional standard, helping guests with inquiries.
- Stocked cleaning supplies in housekeeping closets.
- Performed light housekeeping duties for patients' rooms.
- Developed standard operating procedures for housekeeping operations.
- Helped housekeeping staff with laundry duties when requested.
Front House / Housekeeper
Sudima
- Taking orders from customers, serving food and drinks, cleaning guest rooms to a high standard.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Front house event
The Christchurch Club
- Serving drinks and food, taking orders for the night.
- Greeted guests and provided information about the event.
- Assisted with setting up chairs, tables, decorations, and other event materials.
Front / Housekeeper
Casino
- Cleaning tables, serving food and drinks, helping in the kitchen with washing dishes.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Agent
American life insurance
- Helping clients with paperwork, taking calls from clients to answer inquiries.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
Education
Waiopehu college
Marlborough girl’s college
New Zealand Tourism school
Skills
- Taking responsibility for own performance at work
- Participating constructively in meets
- Gathering and evaluating information from different sources
- Analyzing facts and asking the right question to diagnose problems
- Acknowledge the complex emotions and viewpoints of others and responding sensitively and appropriately
- Being creative – using creative thinking to develop solutions
- Scheduling
- Strategic Planning
- Meeting Preparation
- Business operations understanding
- Schedule Management
- Recordkeeping and bookkeeping
Hobbies and Interests
- Sports
- Music
- Traveling
- Family
- Church / youth leader A.O.G Church.
- Planning activities and event for young youths.
Timeline
Receptionist
Land scape
02.2021 - 07.2023
Front House Event
Te Pae
Hotel front house
Rydges Latimer
Housekeeping
Novotel hotel
Front House / Housekeeper
Sudima
Front house event
The Christchurch Club
Front / Housekeeper
Casino
Agent
American life insurance
Waiopehu college
Marlborough girl’s college
New Zealand Tourism school