Front of House Employee
The Christchurch Club
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction
- Maintained high levels of cleanliness throughout the dining area.
Kolotita Toutai
Christchurch,Christchurch
Summary
Experienced customer service professional with a passion for delivering exceptional customer service and building a loyal customer base. Demonstrated expertise in providing excellent customer service, maintaining a professional and friendly demeanor with customers and colleagues. Well-versed in upselling and value-added strategies to enhance customer satisfaction and drive revenue. Adaptable and quick to learn in fast-paced work environments, adept at adjusting to change. Effective team player who excels when working independently.
Work History
Front of House Employee
Christchurch Casino
- Developed comprehensive knowledge of restaurant menu items and preparation methods
- Managed cash drawer responsibly during shift changes, verifying accuracy of end-of-shift reports.
Front of House Employee
Te Pae
- Maintained high levels of cleanliness throughout the dining area
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Housekeeping Attendant
Domestic Cleaning
- Maintained cleanliness of public areas and guest rooms through regular dusting, vacuuming, mopping, polishing, and sanitizing surfaces.
Customer Service Call Center Agent
Ventia
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment
- Responded to general inquiries from staff and clients via telephone, mail and email.
Receptionist
S&S Landscape
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Education
NCEA LEVEL 1 - 2 -
Marlborough girl's college
12.2009
Flight attendant -
Waiopehu college
12.2008
Skills
- Communication
- Customer service
- Problem solving
- Organized
- Friendly
- Reliable
- Trustworthy
- Computer
- Fast learner
- Adjust to change in work environment
- Team player
Hobbies and Interests
- Sports
- Music
- Traveling
- Family
- Church / youth
Timeline
NCEA LEVEL 1 - 2 -
Marlborough girl's college
Flight attendant -
Waiopehu college
Front of House Employee
The Christchurch Club
Front of House Employee
Christchurch Casino
Front of House Employee
Te Pae
Housekeeping Attendant
Domestic Cleaning
Customer Service Call Center Agent
Ventia
Receptionist
S&S Landscape
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