Komal Kaundal
14 Darren Crescent Half Moon Bay,AUK
Summary
A dynamic Energy System Engineer with a proven track record at SolarZero, adept in Energy Management and excelling in customer service. Expertise in troubleshooting, technical support, and reducing system downtime through proactive strategies. Skilled in collaboration, ensuring high-quality project deliverables within stringent deadlines.Adept at monitoring newly installed energy systems on a daily basis to guarantee smooth onboarding, activation, and optimal performance. Committed to delivering high-quality results and maintaining operational excellence in energy system management.
Overview
6
6
years of professional experience
Work History
Energy System Engineer
SolarZero
06.2020 - 11.2024
- Skilled Energy Systems Specialist with a proven track record of managing over 14,000 energy system assets
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Experienced in collaborating with electricians and contractors to address solar system challenges and secure timely resource and part availability. Strong background in monitoring newly installed energy systems, ensuring smooth onboarding and successful activation.
Customer Care Specialist
Proficient Customer Solutions
06.2018 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Education
Diploma - Applied Management
Otago Polytechnic
Auckland05.2019
Bachelor - Electrical, Electronics And Communications Engineering
Shoolini Unversity
India07.2016
Skills
- System Activation & Commissioning
- Energy Management
- Troubleshooting & Issue Resolution
- Technical support
- Effective verbal and written communications
- Customer service
- Collaboration and teamwork
Additional Information
References:
Bright Park
Energy System Manager
Brightparker@hotmail.com
0211639601
Nathan Maskell
nathanmaskell94@gmail.com
02102540874
Timeline
Energy System Engineer
SolarZero
06.2020 - 11.2024
Customer Care Specialist
Proficient Customer Solutions
06.2018 - 06.2020
Diploma - Applied Management
Otago Polytechnic
Bachelor - Electrical, Electronics And Communications Engineering
Shoolini Unversity
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