Komal Muttha
Hamilton
Summary
Since joining the Ministry of Social Development in April 2021, I’ve been dedicated to supporting whānau and making a meaningful impact. My passion for helping others has only grown, and as a self-motivated professional, I’m eager to take the next step in my career while continuing to contribute positively to the community.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
04.2021 - Current
- Responding to client inquiries and providing accurate information and assistance.
- Processing applications for Accommodation Supplement. and Temporary Additional Support
- Handling the cancellation and suspension of benefits as per policy guidelines.
- Submitting requests through the S2P efficiently.
- Assisting New Zealand Superannuation clients with their queries and concerns.
- Answering and managing calls related to housing, senior support, and general inquiries.
- Possessing extensive knowledge of Housing services as a dedicated member of the Housing Team at the Hamilton Contact Centre.
- Trained in conducting rent reviews and assessments for housing support.
- Evaluating clients' financial situations and determining eligibility for financial assistance or referring them to the appropriate services.
- Taking Multiline call- for Hindi Language
Retreat Receptionist
Polynesian Spa
02.2019 - 04.2021
- Performed administrative tasks, including coordinating the spa appointment schedule.
- Ensured attention to detail for the highest service and availability.
- Supervised the Retreat department and managed customer relations.
- Handled inquiries via phone, email, and walk-in.
- Advised customers on spa services, packages, and promotions.
- Managed staff rosters and prioritized tasks.
Foreign Exchange Consultant
Lotus Foreign Exchange
07.2017 - 04.2021
- Ensured compliance with company due diligence for all transaction types.
- Immediately reported any suspicious activity or transactions.
- Efficiently handled customer inquiries via walk-in, email, and phone, providing exchange rate advice.
- Performed bookkeeping, banking, and reconciliation (Xero).
- Managed stock take of currency and necessary registration forms.
Security Analyst
John Deere India
10.2014 - 03.2016
- Prepared incident reports with necessary details and filed them.
- Monitored alarm systems for Pan India John Deere and Australia units.
- Prepared monthly reports on daily activities and managed data.
- Updated and reviewed the Business Continuity Planning policy.
- Prepared newsletters to raise awareness of safety and recent incidents.
Education
MBA - Human Resources Management
University of Pune
Pune, India05-2014
Bachelor of Science - Computer And Information Sciences
University of Pune
Pune, India03-2012
Skills
- MSD systems
- CMS
- SWIFTT
- Microsoft Office
- Communication
- Problem solving
- Analytical decision making
- Collaborative teamwork
- Adaptability
- Complaint resolution
- Payment processing
- Administrative support
Languages
English
Hindi
Timeline
Customer Service Representative
Ministry of Social Development
04.2021 - Current
Retreat Receptionist
Polynesian Spa
02.2019 - 04.2021
Foreign Exchange Consultant
Lotus Foreign Exchange
07.2017 - 04.2021
Security Analyst
John Deere India
10.2014 - 03.2016
MBA - Human Resources Management
University of Pune
Bachelor of Science - Computer And Information Sciences
University of Pune
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