Summary
Overview
Work History
Education
Skills
Timeline
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Komal Pillay

Auckland,Greenbay

Summary

I'm an Experienced Health Care professional and adept at building effective procedures and obtaining reliable, accurate information for business decision-making. I'm dedicated to learning, growing, ad succeeding in the Health Care Industry. Collaborative and customer-focused, with a track record of collaborating with multi-disciplinary teams to discuss Safety and Well-being for staff and customers. Recognized on a regular basis for outstanding performance and contributions to our Retail Team's success. Excellent communication skills and a strong desire to educate patients about medication therapies. I'm a pharmacy management professional who is well-organized, diligent and holds excellent verbal and written communication skills. I'm a meticulous and professional individual offering, 7 years of experience in Retail Management. I've demonstrated outstanding skills in Care and offered great advice. Work very well in a team, and I'm a very enthusiastic team player, always eager to contribute to the team's success, work hard, and attention to detail and organizing skills have proven to be very handy. I have a clear understanding of Customer Management and Employee Training. Always motivated to learn, grow and excel in anything. As someone who is well organized, I always treat everyone with respect and keep a flexible schedule, and adapt to changing business and customer needs. I've demonstrated advanced communication skills with staff, clients, management, and Health Care Administrators at all levels. I work well in a team and I'm skilled in monitoring employee performance and competency, maintaining customer satisfaction, and updating billing systems as well as maintaining controls and patient confidentiality. I also speak Hindi, which has proven to be useful with the older group of customers.

Overview

12
12
years of professional experience

Work History

Retail Pharmacy Manager

Unichem Walls And Roche Pharmacy
Auckland
03.2015 - Current
  • Led a team of 5 in interpreting and validating customer orders as well as counseling customers' over-the-counter medications and supplements, dosage and self-administration schedules, side effects, and potential interactions.
  • Helped Implement vaccine awareness that resulted in anincrease in immunization-related revenue and improved community health education.
  • Established and enforced clear pharmacy policies to prevent inventory from damage or theft.
  • Informed parties about the medication's side effects were necessary and contraindications, as well as how to take medication correctly.
  • Helped double-check patient data and billing information to identify and correct errors caused by system errors.
  • Hired, trained, and coached retail assistants, increasing overall performance.
  • I kept track of ordering pharmacy medication stock to keep inventory streamlined and costs low.
  • Suggested OTC devices or medication options to help alleviate individual symptoms.
  • I provided training on device use and storage to improve support for various patient groups.
  • Interpreted natural health supplements from health care providers to properly dispense these health products, which should not interact with prescription medication.
  • Managed and mentored staff and delivered focus training.
  • Provided consultations and answered questions about drugs/supplements' potential side effects, and specific use from patients, healthcare professionals, and physicians.
  • I also provided ear and nose piercings.
  • I took passport photos for customers.
  • Did compressions stockings measurements for customers referred by GPs.
  • Initiated in processing orders for rest home patients and arranged for deliveries.
  • Reconciliation for invoices to be paid by the end of the month.
  • Looked after administration work for skin plus, (our botox and Dysport on-site and off-site locations).
  • Built a happy ad friendly workspace for staff and customers.

Senior Retail Assistant

Island Pharmacy
Nadi, Western Division
07.2009 - 05.2012
  • Sales and Customer Service
  • Spreadsheet management
  • Stocktake
  • Retail Orders
  • Beauty Counter Manager

Pharmacy Assistant

Chandulal Pharmacy
Lautoka, Western Division
06.2006 - 04.2008
  • Experienced in Sales and Customer Series
  • Merchandising
  • Stocktake

Education

High School

Central College Lautoka
Lautoka, Western Division
2004

Computing

Australia Pacific Tertiary Institute
Lautoka, Fiji
2004

Information Technology - Computing

Australia Pacific Tertiary Institute
Lautoka, Fiji
2005

Skills

  • Training and Productivity
  • Pharmacy Operations Management
  • Information Systems Development
  • Employee Training Program
  • Coordinating Inventory
  • Loss Prevention Controls
  • Quality Review Processes
  • Verifying Orders
  • Customer Confidentiality Review
  • Quality Assurance and Control

Timeline

Retail Pharmacy Manager

Unichem Walls And Roche Pharmacy
03.2015 - Current

Senior Retail Assistant

Island Pharmacy
07.2009 - 05.2012

Pharmacy Assistant

Chandulal Pharmacy
06.2006 - 04.2008

High School

Central College Lautoka

Computing

Australia Pacific Tertiary Institute

Information Technology - Computing

Australia Pacific Tertiary Institute
Komal Pillay