KOMAL RAWAT
Manurewa,AUK
Summary
Results-oriented and dedicated professional with over seven years of progressive experience in customer service, operational management, and administrative support. Proven ability to deliver exceptional service, optimize workflows, and maintain high standards of accuracy and confidentiality. Adept at managing teams, coordinating administrative processes, and fostering positive client and stakeholder relationships. Currently excelling as a Life and Identity Services Administrator with the Department of Internal Affairs, demonstrating strong organizational, compliance, and problem-solving skills. Committed to continuous professional growth, operational excellence, and contributing to the success of dynamic, customer-focused environments.
Overview
7
7
years of professional experience
Work History
Life and Identity Services Administrator
Department of Internal Affairs
Parnell, Auckland
05.2025 - Current
- Processed applications for passports, citizenship, and life event documents, ensuring accuracy and compliance with New Zealand legislation and departmental policies.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy laws and Internal Affairs’ code of conduct.
- Delivered professional and culturally sensitive customer service, assisting applicants in person, over the phone, and via email.
- Utilised government IT systems to accurately capture and update applicant data, ensuring timely processing and record-keeping.
- Collaborated with internal teams and external agencies to resolve complex cases and support effective service delivery.
- Identified potential fraud or compliance issues and escalated concerns in line with departmental protocols.
- Supported team workflow coordination to meet service targets and maintain high standards of quality and efficiency.
- Contributed to process improvement initiatives by providing feedback and assisting with policy updates.
Operation Specialist
Mecca Brands
03.2023 - 06.2024
- Ensured a seamless in-store experience by optimising inventory, maintaining store presentation, and coordinating operations
- Ensured compliance with company policies and standards
- Managed daily store operations to ensure efficiency and a seamless customer experience
- Oversaw inventory control, stock replenishment, and product organisation
- Ensured compliance with company policies and operational procedures
- Supported sales teams by optimising workflows and minimising operational disruptions
- Assisted in visual merchandising and store layout adjustments for an enhanced shopping experience
- Analysed operational data to identify areas for improvement and efficiency
- Collaborated with leadership to implement strategies for continuous improvement
- Maintained high standards of organisation, problem-solving, and adaptability in a fast-paced retail environment
Host
Mecca Brands
03.2022 - 12.2022
- Delivered exceptional customer service and upheld brand values
- Greeted and welcomed customers, providing a warm and inviting store experience
- Assisted clients by guiding them through the store and directing them to relevant products or beauty advisors
- Managed customer flow to ensure a seamless and enjoyable shopping experience
- Supported in-store events and experiences, creating a vibrant and engaging atmosphere
- Maintained store presentation and cleanliness to uphold Mecca's premium brand standards
- Assisted with appointment bookings and customer inquiries both in-store and over the phone
- Provided exceptional customer service, ensuring all guests felt valued and supported
- Worked collaboratively with team members to enhance overall store efficiency and client satisfaction
Checkout & Online Supervisor
Woolworths
05.2019 - 03.2022
- Supervised store operations, trained staff, ensured customer satisfaction, and maintained food safety and efficiency
- Managed store operations and supervised staff to ensure smooth daily functions
- Delivered excellent customer service, assisting with purchases, loyalty programs, and product recommendations
- Trained and mentored new employees, providing guidance on best practices
- Maintained food safety, hygiene, and security compliance across departments
- Prepared food items following company guidelines while upholding quality standards
- Monitored team performance, provided feedback, and ensured operational efficiency
Certified Barista & Customer Service
McDonald's
07.2018 - 05.2019
- Gained hands-on experience in coffee preparation and customer service
- Mastered coffee-making techniques and food service procedures
- Delivered excellent customer service and handled POS transactions
- Maintained a clean, organised work environment
- Developed strong multitasking and communication skills in a fast-paced setting
Education
BBA - Management and Leadership and HRM
Auckland University of Technology
Auckland, New Zealand07-2025
High School Diploma -
Auckland Girls' Grammar School
Auckland, New Zealand01.2019
Skills
- Operational Efficiency & Process Improvement
- Customer Service Excellence & Relationship Management
- Time Management & Multitasking
- Visual Merchandising & Store Presentation
- Compliance, Confidentiality & Quality Control
- Retail & Inventory Management
- Sales and Business Development
- Problem-Solving & Decision-Making
- Team Training, Leadership & Development
- Data Entry, Record-Keeping & Database Management
- Document Handling & Sensitive Information Management
- Communication & Coordination
- Adaptability & Working Under Pressure
References
References available upon request.
Timeline
Life and Identity Services Administrator
Department of Internal Affairs
05.2025 - Current
Operation Specialist
Mecca Brands
03.2023 - 06.2024
Host
Mecca Brands
03.2022 - 12.2022
Checkout & Online Supervisor
Woolworths
05.2019 - 03.2022
Certified Barista & Customer Service
McDonald's
07.2018 - 05.2019
BBA - Management and Leadership and HRM
Auckland University of Technology
High School Diploma -
Auckland Girls' Grammar School
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