Komal Sharma
Wellington,WGN
Summary
Accomplished hospitality professional with 10 years’ experience in front office operations across luxury and upscale hotels, recently promoted to Front Office Manager. Strong leader with proven operational oversight, budget awareness, and a focus on guest satisfaction. Experienced in front office operations, guest experience management, and resolving complex guest situations with calm, sound judgment. Known for building high-performing teams, streamlining processes, and delivering personalised, brand-aligned service through a service-led, collaborative approach.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Front Office Manager
Sofitel Wellington
, Wellington
02.2022 - Current
- Manage and develop a multi-skilled front office team, promoting a high-performance and service-focused culture.
- Oversee rostering, recruitment, payroll accuracy, performance management, and staff training to support efficient operations.
- Achieve budget and quality targets through proactive leadership and close monitoring of daily operations.
- Implement initiatives to improve guest satisfaction and streamline front office processes.
- Work closely with Housekeeping, Engineering, Reservations, and Revenue teams to optimize room availability and occupancy.
- Lead end-to-end front office operations while managing and developing a multi-skilled team to deliver a seamless guest experience aligned with Sofitel luxury brand standards.
Front Office Team Leader
InterContinental Wellington
, Wellington CBD
12.2019 - 01.2021
- Coordinated communication between departments to enhance guest experiences.
- Resolved guest complaints promptly and professionally to ensure satisfaction.
- Supported front office operations through hands-on leadership during peak periods.
- Delivered exceptional guest service across check-in, check-out, and concierge interactions.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
Receptionist
Ibis Wellington
, Wellington
09.2019 - 11.2020
- Managed phone calls and directed inquiries to appropriate staff members.
- Organized and maintained filing systems for efficient document retrieval.
- Scheduled appointments and maintained calendar for office executives.
- Handled incoming and outgoing mail, ensuring timely distribution.
- Maintained front desk area, keeping it tidy and presentable at all times.
Front Office Ambassador
Sofitel Mumbai BKC
, Mumbai
06.2016 - 12.2018
- Welcomed guests with a warm, friendly demeanor at luxury hotel entrance.
- Promoted loyalty programs and contributed to occupancy growth initiatives.
- Provided information about hotel services, amenities, and local attractions to guests.
Education
Graduate Degree - Hospitality Management
Wellington Institute of Technology
Wellington, NZ03-2020
Bachelor of Science - Hospitality Studies
University of Mumbai
06-2016
Skills
- Strategic planning
- Leadership skills
- Staff training
- Customer relationship management
- Inventory control
- Quality assurance
- Revenue management
- Skilled in Opera PMS, Cloud, ResaWeb, Symphony
Certification
First Aid Certificate
Affiliations
Provided upon request
Timeline
Front Office Manager
Sofitel Wellington
02.2022 - Current
Front Office Team Leader
InterContinental Wellington
12.2019 - 01.2021
Receptionist
Ibis Wellington
09.2019 - 11.2020
Front Office Ambassador
Sofitel Mumbai BKC
06.2016 - 12.2018
Graduate Degree - Hospitality Management
Wellington Institute of Technology
Bachelor of Science - Hospitality Studies
University of Mumbai