Kora Uili Letele
Apia,Vaitele
Summary
Dynamic professional with a proven track record in investigative research and team development, highlighted during my tenure at the Ministry of Police, Prison and Correction Service. Excelled in employing advanced data analysis and ethical practices to enhance security measures and resolve complex cases. Skilled in fostering multicultural team collaboration and maintaining high standards of customer service and safety.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress.
Overview
15
15
years of professional experience
Work History
Investigation Officer
Ministry of Police, Prison and Correction Service
11.2015 - 05.2023
- Employed advanced data analysis techniques for identifying patterns in complex cases which resulted in faster resolutions.
- Played a pivotal role in the apprehension of key suspects by utilizing surveillance techniques and undercover work.
- Proactively identified areas of vulnerability within the company''s security infrastructure, leading to necessary improvements being implemented swiftly.
- Reduced internal theft incidents significantly by designing and implementing effective loss prevention measures within the organization.
Preschool Teacher's Aide
Vaiala Beach School
02.2014 - 11.2014
- Supervised children during in-classroom activities and on playground.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Encouraged children to interact with each other and participate in group activities.
Checkout Supervisor
Woolworths New Zealand
05.2008 - 11.2010
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of [Number] members, enforcing compliance with operational policies and procedures.
Education
No Degree - Investigation Officer
Police Academy
Apia, Samoa11-2015
High School Diploma -
Martin Hautus Institute
Onehunga, NZ01-2008
No Degree -
Catholic Senior School
Apia, Samoa02-2006
Tuasivi College
Tuasivi, Savai'i02-2002
Skills
- Cultural awareness
- Investigative research
- Interview techniques
- Data interpretation
- Crime scene analysis
- Evidence collection
- Detailed report writing
- Ethical and honest
- Calm in crisis situations
- Evidence processing
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Paperwork processing
- Team development
- Health and safety
- Positive reinforcement
- Age-appropriate activities
- Child development
- Special needs support
- Language development
- Child assessment
- Teamwork and collaboration
- Strong work ethic and dependable
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Investigation Officer
Ministry of Police, Prison and Correction Service
11.2015 - 05.2023
Preschool Teacher's Aide
Vaiala Beach School
02.2014 - 11.2014
Checkout Supervisor
Woolworths New Zealand
05.2008 - 11.2010
No Degree - Investigation Officer
Police Academy
High School Diploma -
Martin Hautus Institute
No Degree -
Catholic Senior School
Tuasivi College
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