Koreana Wilson

Providing professional counselling services to a local intermediate. Worked within a team to provide counselling support for students aged 10-13 years as well as meeting with parents and school staff.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

Blending and selling premium organic loose leaf teas through online sales and markets, promoting sustainable and fair trade practices, building customer relations and managing social media accounts to promote holistic wellness.

• Interacted well with customers to build connections and nurture relationships.
• Resolved customer service issues with timely and professional resolutions.
• Blending tea and managing retail sales of teas
• Community engagement
• Drawing & designing art work for business brand including
• Educating customers of health benefits and medicinal properties of products
• Managing distribution and stock
• Setting up market displays

Providing excellent front desk customer service, assisted running of studio and maintenance in exchange for practicing yoga classes.

Responsibilities:

• Answering customer queries & upselling memberships
• Administrative duties including entering in client details
• Drawing signage for studio chalk board
• Managing sales and cash transactions
• Maintaining studio cleanliness
• Meeting and signing in students arriving for classes
• Opening and closing studio
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Streamlined front desk operations for increased efficiency and improved customer service.
• Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
• Improved overall guest experience by maintaining a clean and welcoming reception area.

Provided professional counselling services to local intermediates and high schools. Worked within a team to provide counselling support for students aged 10-19 years as well as meeting with parents and school staff.

Responsibilities:

• Attended staff meetings and contributed resources to team meetings
• Data entry and maintaining electronic notes Facilitated group programmes and presented workshops
• Followed health and safety policies and procedures
  Maintaining NZAC codes of ethics and professional standards

Worked as service staff within a team and as a barista in busy childhood friendly café, providing excellent customer service and making exceptional coffee whilst working in a high pressure environment.

Responsibilities:

• Cleaning equipment, clearing and washing dishes & cleaning café
• Following food and safety regulation for food preparation
• Making exceptional coffee in a timely efficient manner
• Opening and closing of café including cash management
• Providing excellent customer service
• Receiving and delivering orders
• Stock management and replenishment
• Promoted to day manager to manage weekend staff- managed customer queries, complaints, managed staff and breaks, incoming produce and food orders, checking and replenishing food and drinks.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.

• Managed staff and day to day operations of a busy childhood friendly café, responsible for providing excellent customer service as well as making exceptional coffee whilst working in a high pressure environment.

Responsibilities:

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Cash management
• Ordering, purchasing and pricing food and produce
• Planning and organizing staff functions
• Providing excellent customer service
• Staff management and training including performance reviews
• Stock and system management
• Health and safety management