Summary
Overview
Work History
Skills
Timeline
Barista

Koriana Riki

Palmerston North,MWT

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Bp
04.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper Cleaner

Raglan Holiday Park
04.2023 - 02.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Meat Process Worker

Greenleaf's Premier Meats
09.2014 - 09.2015
  • Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
  • Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
  • Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
  • Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues.
  • Enhanced product quality through consistent compliance with hygiene and sanitation regulations.

Housekeeper

Raglan Sunset Motel
02.2002 - 02.2004
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Bp
04.2025 - 04.2025

Housekeeper Cleaner

Raglan Holiday Park
04.2023 - 02.2025

Meat Process Worker

Greenleaf's Premier Meats
09.2014 - 09.2015

Housekeeper

Raglan Sunset Motel
02.2002 - 02.2004

Similar Profiles

CREATE PROFILE
Koriana Riki