Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Korinna Soldatova

Auckland,AUK

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent attention to detail.


Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Ready to tackle new challenges and gain new skills.


Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Overview

22
22
years of professional experience

Work History

Senior Travel Expert

Travel Associates
12.2022 - Current
  • Coordinated with suppliers to secure bookings for flights, hotels, and activities.
  • Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
  • Delivered exceptional results under tight deadlines by leveraging organizational skills and attention to detail.
  • Led strategic planning for complex travel itineraries, optimizing routes and maximizing client satisfaction.

Travel Consultant

Flight Centre NZ
11.2015 - 11.2022
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Coordinated with airlines, hotels, and local vendors to secure bookings and services for clients.
  • Provided expert guidance on travel regulations, documentation, and health advisories for various destinations.
  • Trained new team members on software tools for itinerary planning and client management systems.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Facilitated Refunds and credits during Covid
  • Coordinated arrangements to get Pax home through border lockdown's, managing MIQ reservations

Store Manager

Peter Alexander Sleepwear- The Just Group
08.2010 - 08.2011
  • Developed and implemented training programs for staff, improving productivity and service standards.
  • Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
  • Streamlined store procedures, reducing operational costs while maintaining high service levels.
  • Oversaw visual merchandising efforts, ensuring alignment with brand standards and seasonal promotions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Retail Store Manager

Wild Pair
01.2004 - 07.2010
  • Led store operations, optimizing inventory management and merchandising strategies.
  • Mentored staff in sales and customer service.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Implemented process improvements to enhance operational efficiency.
  • Analyzed sales data to drive strategic decision-making and profit growth.

Education

New Zealand Certificate in Travel Level 4 - Tourism And Travel Management

Service IQ
Auckland
01-2018

Skills

  • Hotel reservations
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Organizational skills
  • Crisis management
  • Detail-oriented
  • Data confidentiality
  • Reservation software
  • GDS - Sabre

Languages

Russian
Native or Bilingual

Timeline

Senior Travel Expert

Travel Associates
12.2022 - Current

Travel Consultant

Flight Centre NZ
11.2015 - 11.2022

Store Manager

Peter Alexander Sleepwear- The Just Group
08.2010 - 08.2011

Retail Store Manager

Wild Pair
01.2004 - 07.2010

New Zealand Certificate in Travel Level 4 - Tourism And Travel Management

Service IQ

Similar Profiles

CREATE PROFILE
Korinna Soldatova