Kornelia Porteous

I am Customer Obsessed and have them at the forefront of every task that I am working on whether they are external or internal clients.

I am organized and successful at identifying complex issues, collecting information and collaborating with key stakeholders to optimise systems and streamline standard operating procedures.

Being innovate in increasing productivity and eliminating waste is a passion to help operating teams to efficiently meet goals.

I have a successful background in training and coaching with a focus on quality and continuous operational improvement.

Project managed an initiative to automate producing quotes and underwritten counter offers to reduce turn around time and errors for operational teams.

Project managed a successful migration of telephony systems across the business including development and delivery of training materials and sessions.

Project managed a business skills matrix for all operational staff to enable cross functionality and utilise staff efficiently during peak periods.

Key stakeholder in a successful migration of a new workflow tool to improve productivity and efficiency and business requirements for operational teams.

Maintained a key relationship with offshore partners in India and here in NZ with AA Life.

Developed and implemented separate frameworks for Training and Quality Assurance covering day to day tasks and customer focused phone calls.

Collaborated with Subject Matter Experts to provide recommendations to the business on resolutions and to mitigate current and future risk on remediation issues.

• Pasifika and Maori Mentoring to Interns
• Cultural Diversity Champion
• Change Champion
• Domestic Violence Champion
• Event Planning for Group Functions

• Pasifika and Maori Mentoring to Interns
• Cultural Diversity Champion
• Change Champion
• Domestic Violence Champion
• Event Planning for Group Functions

• I love spending quality time with my whanau, reading and dabbling in writing children’s stories.
• I practice traditional Samoan massage as a way to manage and heal trauma and physical pain and have a wide client base.
• Ensuring the safety and wellbeing of our people is something I am passionate about and am a strong advocate for Domestic Violence and building resilience and reconciliation within our people.

I love spending quality time with my whanau, reading and dabbling in writing short stories and kids books.

I practice traditional Samoan massage as a way for people to manage and heal trauma and physical pain and have a wide client base throughout New Zealand.

Ensuring the safety and wellbeing of our people is something I am passionate about and am a strong advocate in Domestic Violence and Mental Health and building resilience and reconciliation within our families and community.