Kowhai Tohu
4/4 Vernall Street, Nawton
Summary
Polite and professional young female, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting internal and external, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Te Hauora O Ngapuhi
02.2020 - 08.2023
- Handle many inbound and outbound calls to individual / families in need during their covid isolation period
- Identify the needs of customers, resolve issues, and provide solutions.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Primary Industries Trainee
Te Kotahitanga E Mahi Kaha Trust
01.2018 - 01.2020
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Customer service
- Identified plant diseases and researched methods for mitigation.
- Removed items from shelves or storage bins and scanned tags.
- Transported and loaded harvested items into delivery trucks.
- Communicated with coworkers and management to report challenges.
- Attended and contributed to the weekly toolbox meetings.
- Supported with Government Events and Projects pertaining to Landcorp
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Certificate in Aviation (Flight Attendant) - Level 4
New Zealand School of Tourism – Hamilton
New Zealand08-2025
Skills
- Analytical and Critical Thinking
- Honest and Reliable
- Trustworthy and Hardworking
- Interpersonal Communication
- Organization and Time Management
- Multitasking Abilities
- Teambuilding
- Cultural Awareness
- Attention to Detail
- Customer service
Additional Information
- Able to start work immediately
- Reliable and own transport
- Drivers Licence (FULL)
- Drug free
Timeline
Call Center Agent
Te Hauora O Ngapuhi
02.2020 - 08.2023
Primary Industries Trainee
Te Kotahitanga E Mahi Kaha Trust
01.2018 - 01.2020
Certificate in Aviation (Flight Attendant) - Level 4
New Zealand School of Tourism – Hamilton
Hobbies
- Experiencing new spaces, people and places!
- Being with my family & Nieces and Nephews