Koya Savea
Auckland,North Island
Summary
Provided personal care to individuals in need and demonstrated excellent communication skills in liaising with healthcare professionals. Ensured the well-being of clients and handled challenging situations with empathy and professionalism, while maintaining a safe and supportive environment. Committed to promoting independence and enhancing the quality of life for those under my care.
Overview
20
20
years of professional experience
Work History
Respite Care Worker
Te Tokutu Ki Te Rangi
Avondale, AUK
03.2024 - Current
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Enhanced patient well-being by providing compassionate and attentive respite care services.
- Established rapport with new clients quickly by demonstrating empathy, active listening skills, and genuine interest in their wellbeing.
- Provided transportation assistance for clients to attend appointments, social outings, and other activities as needed.
- Developed personalized care plans for clients, ensuring their specific needs were met while under my supervision.
- Administered medications as prescribed, diligently following safety protocols to reduce potential risks or complications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Residential Support Worker
Te Tokutu Ki Te Rangi
Avondale, AUK
03.2024 - Current
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
The Service Company
Customer Service Specialist
Mount Wellington, AUK
09.2022 - 07.2023
- Conducted regular performance evaluations, identifying areas for growth and development within staff members.
- Enhanced customer satisfaction by providing timely and accurate service estimates.
- Coordinated schedules and resource allocation for optimal service department productivity.
- Managed work orders, ensuring proper documentation and clear communication between departments.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Responded to customer calls and emails to answer questions about products and services.
Senior Hairdresser
Jovi Hairdresser
Auckland, North Island
10.2018 - 12.2019
- Delighted customers with personalized support and careful attention to each person's unique preferences and features
- Boosted the salon's revenue by recommending, demonstrating and selling hair and skincare products to customers
- Delivered calming and memorable experiences by adding in special touches like scalp and neck massage
- Followed trends in hairstyles, fashion and makeup to better serve the needs of customers of all ages
- Maintained robust schedule of client appointments and continuously high referral rates
- Kept the work station clean, neat and presentable with regularly sanitized tools
- Completed all required paperwork within anticipated timeframes
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
Team Leader
LSG Catering
Auckland, North Island
11.2016 - 06.2018
- Designated goals and evaluated team progress, noting success and offering team-building exercises
- Coordinated resources and equipment to help employees meet daily targets
- Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines
- Coached [8]-member team to develop skills and overcome weaknesses to reach goals
- Collected and documented data from variety of sources to compile complete picture of business operations
- Trained employees to follow standard work and understand JDSs
- Communicated regularly with external and internal customers to understand and meet their needs
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals
Voluntary Worker
Catholic Youth Leader
Auckland, North Island
01.2005 - 07.2008
- Documented volunteer time and patient visit activity accurately, promptly, and objectively
- Greeted community center drop-ins and matched available services and resources with stated needs
- Volunteered as kitchen assistant at rescue mission, focusing on food preparation, serving, and cleanup
- Built relationships with patients and developed trust with understanding, sensitivity, and confidentiality
- Picked up, sorted, and distributed food to disadvantaged families, including canned goods and fresh produce
- Implemented and enforced policies focused on protecting service delivery and participants
- Connected clients with services through robust education programs and personalized service
- Tutored at-risk youth in academic subjects to improve performance and long-term prospects
Education
Certificate LEVEL 4 in Bi-cultural Social Services - Bi-cultural Social Services
Te Wanaaga O Aotearoa - Auckland, North Island
Diploma in Hairdressing - Hairdressing
WINTERS HAIRDRESSER - Auckland, North Island
NCEA LEVEL ONE, TWO & THREE -
De La Salle College - Auckland, North Island
Skills
- Build customer relationships
- Creative thinking
- Motivation
- Leadership
- Incorporated Mentoring
- Social skill development
- Developed
Timeline
Respite Care Worker
Te Tokutu Ki Te Rangi
03.2024 - Current
Residential Support Worker
Te Tokutu Ki Te Rangi
03.2024 - Current
The Service Company
Customer Service Specialist
09.2022 - 07.2023
Senior Hairdresser
Jovi Hairdresser
10.2018 - 12.2019
Team Leader
LSG Catering
11.2016 - 06.2018
Voluntary Worker
Catholic Youth Leader
01.2005 - 07.2008
Certificate LEVEL 4 in Bi-cultural Social Services - Bi-cultural Social Services
Te Wanaaga O Aotearoa - Auckland, North Island
Diploma in Hairdressing - Hairdressing
WINTERS HAIRDRESSER - Auckland, North Island
NCEA LEVEL ONE, TWO & THREE -
De La Salle College - Auckland, North Island